Amanda Palek
Ligonier,PA
Overview
12
12
years of professional experience
Work History
Sales-representative
Alternative Eyewear
12.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintain a schedule with customers
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participated in trade shows and conferences to network and generate leads.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Lead Optician
Graytok and Associates
10.2019 - 12.2021
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing for new patients.
Ophthalmic Assistant
Greater Potomac Retina
02.2017 - 08.2019
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
- Obtained and recorded patient medical history and past ocular history.
- Performed ophthalmology tests such as OCT, Fluorescein Angiography, and Visual Fields.
- Documented patient medical history and information utilizing NextGen.
- Maintained inventory of medical supplies and tools to address needs of patients.
Optician
Longmeadow Optical
08.2012 - 02.2017
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Preform special testing on patients such as Visual Fields, OCT’s, Fundus Photos, and Topography
- Check all insurance eligibility, file insurance claims for medical and routine vision
- Responsible for all end of day accounting
Education
Opticianry - Opticianry
Florence-Darlington Technical College
Florence, SCSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales presentations
- Account management
- Cold calling
- Business development
- Product merchandising
- On-site product demonstrations
- Territory sales
Timeline
Sales-representative
Alternative Eyewear
12.2021 - Current
Lead Optician
Graytok and Associates
10.2019 - 12.2021
Ophthalmic Assistant
Greater Potomac Retina
02.2017 - 08.2019
Optician
Longmeadow Optical
08.2012 - 02.2017
Opticianry - Opticianry
Florence-Darlington Technical College
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