Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Palmer

Pearland,TX

Summary

Motivated business professional bringing 11 years of entrepreneurial experience. Dedicated and personable with experience in managing administrative and sales operations and personnel. Hard-driving business leader offering skill in strategic business planning and team development. Strong leader with engaging demeanor and success working in most demanding environments.

Overview

16
16
years of professional experience

Work History

Owner

Majk Apparel
08.2022 - Current
  • Managed day-to-day business operations ensuring all orders are completed accurately and efficiently.
  • Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Launched new products by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Co Owner

The Crafty Cottage
01.2021 - 07.2022
  • Managed day-to-day business operations ensuring all orders are completed accurately and efficiently.
  • Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Launched new products by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Hired, trained, and managed one employee.
  • Mentored employees to improve work performance.
  • Promoted business via social media to generate leads and maximize brand identity.

Owner

Queen Bee Bling
02.2014 - 12.2020
  • Managed day-to-day business operations ensuring all orders are completed accurately and efficiently.
  • Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Launched new products by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Accounts Receivable and Collections Specialist

Bay Oil Company
06.2011 - 04.2013
  • Collaborated with sales department to resolve client disputes and discrepancies in invoicing.
  • Improved company cash flow by effectively managing accounts receivable and collections processes.
  • Managed a portfolio of key customer accounts to ensure prompt payment and maintain strong relationships, contributing to customer retention and satisfaction.
  • Reduced overdue accounts with diligent follow-up and negotiation of payment arrangements.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Assisted in depositing checks and applying payments to open invoices for customer accounts.

Commercial Lines Agent

Maxim Insurance Agency
03.2008 - 06.2011
  • Reduced potential gaps in coverage by conducting regular account reviews and making proactive recommendations for updates or enhancements as necessary.
  • Increased client satisfaction by providing comprehensive insurance solutions tailored to individual business needs.
  • Collaborated with underwriters to negotiate optimal coverage terms, ensuring the best possible protection for clients at competitive rates.
  • Continuously improved personal performance by attending industry training seminars and pursuing relevant professional designations.
  • Educated clients on available coverage options, empowering them to make informed decisions about their commercial insurance needs.
  • Helped senior agents with completing proposals and attended meetings with potential clients

Education

High School Diploma -

Clear Brook High School
Friendswood
08.2005

Skills

  • Customer Service
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Business Administration
  • Administrative Oversight
  • Decision-Making

Timeline

Owner

Majk Apparel
08.2022 - Current

Co Owner

The Crafty Cottage
01.2021 - 07.2022

Owner

Queen Bee Bling
02.2014 - 12.2020

Accounts Receivable and Collections Specialist

Bay Oil Company
06.2011 - 04.2013

Commercial Lines Agent

Maxim Insurance Agency
03.2008 - 06.2011

High School Diploma -

Clear Brook High School

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Amanda Palmer