Amanda Palmer
Colona,IL
Summary
Accomplished Admissions Director at Allure Health Care Systems, adept in database management and problem-solving, significantly enhancing patient intake efficiency. Leveraged higher education knowledge and personnel management skills to mentor and elevate team performance at UnityPoint Hospital. Demonstrated exceptional attention to detail and employee supervision, driving operational excellence and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Admissions Director
Allure Health Care Systems
05.2024 - Current
- Acts as the first point of contact for new patients or clients.
- Conducts initial assessments to determine patient needs and requirements.
- Gathers necessary information about the patient's medical history, reason for seeking care, and insurance details
- Verify insurance coverage and explain benefits to patients or their families
- Assist patients with paperwork, including consent forms and intake forms
- Communicate with other departments to ensure smooth patient flow and high-quality care
- Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations
- Proficient in using several medical software's for updating patient records, recording vital medical information, and coordinating care.
- Admit, transfer, and discharge residents
- Maintain an accurate record of available bed and census
Financial Clearance Estimator
UnityPoint Hospital
06.2019 - 05.2024
- Obtained insurance eligibility and benefits for inpatient and outpatient, scheduled and non-scheduled visits.
- Updated demographic and insurance information into the Epic Medical System as needed.
- Initiated collection process by creating and mailing estimates, contacting patients and representatives about date of service deductibles, coinsurance and copayments.
- Assisted as a primary data source for access and billing staff.
- Problem solving, navigating complex multi procedure estimates and acting as a leader in dispute resolutions management in accordance with company policy.
- Assisted with training new hires in the Epic Health System and mentored newer colleagues as they became accustomed to the workload and ever-changing environment of healthcare.
Office Assistant
Good Shepherd Presbyterian Church
07.2015 - 03.2021
- Helped senior clerical staff complete daily workloads.
- Video editing and downloads.
- Managed company website and directory.
- Create unique j pegs, posters, and marquees for planned events.
- Website Administrator
- Social Media Administrator
- Event Coordinator
Customer Service Lead
National Car Rental
01.1996 - 07.2006
- Transcribed data after verifying accuracy.
- Supervised staff members in daily tasks and performance.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Daily, weekly, and monthly company reports.
- Trained new employees on company software.
- Developed a sales manual for location and supervised sales standards aligned with the company goals.
- Team lead and shift lead.
Education
High School Diploma -
Erie High School
Erie, IL05.1994
Skills
- Registration paperwork
- Instructional planning
- Higher Education Knowledge
- Employee Supervision
- Sales experience
- Recordkeeping skills
- Office Management
- Database Administration
- Problem-solving aptitude
- Personnel Management
- Planning and coordination
- Attention to Detail
- Admissions Policies
- Recruitment
- Database Management
Timeline
Admissions Director
Allure Health Care Systems
05.2024 - Current
Financial Clearance Estimator
UnityPoint Hospital
06.2019 - 05.2024
Office Assistant
Good Shepherd Presbyterian Church
07.2015 - 03.2021
Customer Service Lead
National Car Rental
01.1996 - 07.2006
High School Diploma -
Erie High School
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