Amanda Palmer
Portland,ME
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being. Open-minded to other job opportunities and career paths in hopes of expanding my resume!
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Spurwink
Portland, ME
01.2023 - Current
- Promoted healthy coping skills and suggestions for clients who have severe mental illnesses
- Facilitated social interactions between the residents and their peers in the community.
- Assisted individuals with daily activities such as personal care, meal preparation, and medication reminders.
- Provided direct patient care, such as administering medications, and monitoring vitals
- Educated clients about healthy lifestyle habits such as nutrition and exercise.
- Assisted in planning and implementing recreational activities for clients.
- Assisted individuals with completing daily appointments and engaging in community outings by helping with transportation needs.
- Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Facilitated groups related to supporting clients complex mental health diagnosis's and treatment 4x weekly.
Residential Support Worker (RSW)
Shalom House
Saco
10.2020 - 12.2022
- Provided emotional support to residents with complex mental diagnoses and assisted in de-escalating crises.
- Supported clients in developing independent living skills such as cooking or laundry.
- Encouraged positive social interactions between residents while managing negative behaviors.
- Maintained daily records of resident activities, progress, and incidents by ensuring proper documentation.
- Administered first aid when necessary and provided follow-up care instructions.
- Conducted safety checks and house inspections monthly for each client's independent apartment within the PNMI.
- Assisted with medication administration and management as needed.
- Participated in team meetings to discuss current issues related to clients' welfare.
Residential Support Worker (RSW)
New Communities
Windham
10.2019 - 10.2020
- Administration and documentation of medications
- Tracking vitals daily
- Offering mental health support and de-escalation techniques
- Transporting clients to appointments and community outings
- Assisting with cooking meals 3x daily
- Cleaning and sanitizing common areas
- Assisting with bathing and laundry
- Speaking with clients, providers, and guardians
- Faxing/filing documents
- Encouraging daily living skills
- Documenting client chart notes on paper and in EHR systems
Relief MHRT-1
Shalom House
Saco
06.2019 - 11.2019
- Administering and documenting medications to residents
- Offering emotional support to clients at multiple programs
- Engaging in interactive activities with clients such as games, coloring, crafts, etc
Cashier / Concessions Worker
Cinemagic Movie Theaters
Saco, ME
01.2016 - 01.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Education
Undergraduate -
Southern Maine Community College
South Portland01-2025
High school diploma -
Old Orchard Beach HS
01.2018
Skills
- Interpersonal Communication
- Adaptable
- Positive Attitude
- Emotional Intelligence
- Problem-solving
- Compassionate
Additional trainings and certifications
- Navigating boundaries and Ethics
- Certified Residential Medication Aide (CRMA)
- MANDT
- Diabetes & Epi-pen
- First Aid / CPR
- Mental Health Support Specialist (MHSS)
- Mental Health Rehabilitation Technician (MHRT-1)
Languages
- English
- Spanish
References
Rachel Brower Direct Support Recovery Professional (DSRW) at Spurwink's Bigelow PNMI program
Relationship: Co-worker Contact info: (207) 756-2910 Email: rbrower@spurwink.org
Kevin Mullins Cashier / Concessions Worker at Cinemagic Movie theaters
Relationship: Co-worker Contact Info: (207) 291-6173 Email: kevinhmullins@icloud.com
Yamama Karim Program Coordinator at Spurwink's Kineo PNMI program
Relationship: Supervisor Contact Info: (207) 569-8045 Email: ykarim@spurwink.org
Megan Townes
Timeline
Direct Support Professional
Spurwink
01.2023 - Current
Residential Support Worker (RSW)
Shalom House
10.2020 - 12.2022
Residential Support Worker (RSW)
New Communities
10.2019 - 10.2020
Relief MHRT-1
Shalom House
06.2019 - 11.2019
Cashier / Concessions Worker
Cinemagic Movie Theaters
01.2016 - 01.2017
Undergraduate -
Southern Maine Community College
High school diploma -
Old Orchard Beach HS