Amanda Palmer
Hanceville,AL
Summary
Professional with a proven track record in staff management and social media marketing, notably at Liberty Tax Service. Excelled in enhancing customer satisfaction and engagement, spearheading marketing campaigns, and resolving complex tax issues. Skilled in CRM, adept at leading teams to exceed goals through strategic planning and effective communication. Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization.
Overview
19
19
years of professional experience
Work History
Sales, Marketing Manager, Tax Preparer, and Office
Liberty Tax Service
01.2014 - 04.2024
- Boosted Liberty Tax clients awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts (facebook) for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for promotions.
- Worked with IRS and Alabama Department of Revenue when needed to handle clients Tax Issues.
- Prepared clients yearly Tax Returns and and previous years if needed.
- Set appointments for clients to meet with Tax Preparers.
- Answer phones and take care of problems that may arise.
Fmla
Dollar General Store
10.2009 - 01.2014
- I had a back injury while working at Dollar General. I was on Fmla for 2 years on short term disability and received rehab and medical treatment. And then upon realizing I could not continue working in retail so I went to work at Liberty Tax Service. Which was only a seasonal position.
Retsil Sales Associates / Manager Key Holder
Walmart and Dollar General
10.2005 - 10.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
General Diploma With Marketing And Distributive Education Certification - General
Hayden High School
Hayden, AL05.1986
Skills
- Staff Management
- Customer Relationship Management (CRM)
- Social Media Marketing
Timeline
Sales, Marketing Manager, Tax Preparer, and Office
Liberty Tax Service
01.2014 - 04.2024
Fmla
Dollar General Store
10.2009 - 01.2014
Retsil Sales Associates / Manager Key Holder
Walmart and Dollar General
10.2005 - 10.2009
General Diploma With Marketing And Distributive Education Certification - General
Hayden High School