Amanda Palmer
Huntingdon,TN
Summary
Experienced Human Services professional with a strong background in mental health case management and counseling with children, adolescents, and families. Expertise in conducting CANS/ANSA assessments, developing and implementing care and treatment plans, and delivering direct client services while ensuring regulatory compliance. Proficient in utilizing Care Logic and managing MCO portals to streamline client enrollment and maintain data accuracy. Skilled in fostering relationships with stakeholders, coordinating referrals, and connecting clients to essential community resources. Committed team player dedicated to supporting smooth transitions between care settings and providing exceptional, client-centered care.
Overview
13
13
years of professional experience
Work History
Family Development Specialist
Health Connect America
Camden, TN
07.2024 - 01.2025
- Provided Comprehensive Child & Family Treatment services to individuals who qualify for the program
- Provided Intensive in-home counseling sessions with a caseload of 9 or more clients
- Ensured 3 visits a week with each client
- Provided counseling services for children ages 5-17 who are at risk of mental and behavioral issues
- Knowledge of CareLogic systems
- Submitted weekly progress notes, monthly summary of progress, created treatment plan for each client and treatment team notes
- Traveled in the community to provide services to clients at the home and school
- Created healthy boundaries with families served and created professional relationships with the public school system
- Bi-weekly staffing with LCSW regarding caseload or presenting issues
Program Coordinator
Health Connect America
Camden, TN
01.2024 - 07.2024
- Managed CANS/ANSA assessments and care plans, ensuring timely updates
- Administered CareLogic for office health link census, including admissions and discharges
- Handled billing spreadsheets and resolved billing issues for Health Link program
- Maintained MCO portals for Health Link clients, including enrollment and data accuracy
- Coordinated with stakeholders to develop comprehensive care and transition plans
- Conducted client outreach and document follow-up for care plan updates and assessments
- Liaise with professionals and agencies, supporting client referrals and community resource connections
- Carried a client caseload of 130 plus clients. Contacted each client/family once a month.
- Performed office duties such as answering telephones, assisting client's or potential clients when coming into the office for services.
Health Link Care Coordinator
Health Connect America
Camden, TN
08.2023 - 01.2024
- Provided best practice, quality case management and care coordination services, ensure that all documentation is completed per Payer, State, COA, and HCA'd standards and established guidelines, and assist in marketing new referrals
- Outreached to THL attributed members to provide education about THL program and assist with program enrollment
- Monitored HEDIS gaps via the Care coordination tool for each client monthly, and work with each client on closing their gaps in care within established timeframes
- Verified client payer is active and client is active and client is active with HCA in THL program as listed in the Care Coordination Tool once a month
- Supported smooth transitions between care settings by coordination information sharing and service provision with providers and the client
- Developed or supported the development of a comprehensive discharge or transition plan with steps for follow up
- Communicated with customers, colleagues, and other individuals to answer questions etc
- Developed care plans with the input of the client, parent/guardian, treatment team, and the LCP clinical supervisor.
- Ensured all Health Link clients on my caseload received the number of contacts required by the Health Link program each month.
- Referred and coordinated linking Health Link clients to other HCA services as appropriate to the clients' service needs.
- Connected families with needed and available community resources.
- Followed up with clients and agencies as appropriate to document the use and success of the referral.
- Completed documentation within established time frames.
- Meet with clients weekly or bi-weekly for up to 12 months.
- I attended and participated bi-weekly in treatment team meetings.
- Attended and participate in bi-weekly individual clinical supervision meetings with a licensed clinical supervisor.
Admissions coordinator/Legal Liaison
Hope Center Ministries
Carroll County, TN
05.2021 - 04.2022
- Admitted men and women into a one year long residential recovery program
- Perform interviews and phone screenings for potential residents
- Sent monthly progress reports via email to resident's legal professionals
- Sent acceptance letters and any other documentation needed for resident to attend treatment
- Attended court dates for potential residents and for residents in the program
- Transported residents to treatment center and court dates
- Traveled to different counties and surrounding areas for potential residents
- Marketed in the counties that I cover for future residents
- Performed marketing in the areas that I cover including Carroll, Henry, Weakley, Gibson, and Tipton counties
- Establish relationships with the legal system, including judge's, district attorneys, public defenders, jail administrators, local churches, and the community
- Fundraising for residents who do not have the admission fee to enter the program
- On call 24/7 for any resident needing assistance or to get into treatment
Front Office Receptionist
Dr Chester Crump family practice
Hopkinsville, KY
01.2021 - 05.2021
- Schedule appointments
- Remind all patients of up coming appointments
- Answer and direct telephone calls
- Sent referrals ordered by MD
- Bill patients and receive billing from patients
- Customer service skills and charting
- Knowledge of Oasis software and Azalea health software
Office Assistant/Receptionist
Hopkinsville Community College Workforce Solutions Office
Hopkinsville, KY
03.2019 - 03.2020
- In charge of all incoming calls
- Scanning, faxing, and copying documents, sending documents via email and word/excel knowledge
- Recording all receipts made to the work force office
- Provide information to individuals who are interested in the programs we offer in our office
- Being a bright light for the office and professional at all times
- Building strong work relationships with my peers
- Maintain clean and organized environment
- Interactions with office guests daily to assist with their needs
Customer Service Representative/Cashier
Barnes & Noble, Hopkinsville community college
Hopkinsville, KY
06.2018 - 02.2019
- Assist future students and existing students with getting their correct books from their class schedule
- Customer service to any individual who comes in the store
- Assisted with any needs for classes or supplies needed
- Inventory is done with all merchandise that comes into the bookstore
- Knowledge of making labels for any item in the bookstore
Receptionist/Office Assistant
Woodland Heights Apartments
Hopkinsville, KY
08.2017 - 06.2018
- Assist tenants with any office needs
- Code paperwork, file and send to regional office
- Available to help property manager in any task needed
- Answering phones and providing information needed about the apartment complex
- Knowledge of scanning documents, micro soft excel/word, copy machine and faxing paperwork
- Able to multitask while in the office on the job
- Direct low income families in need to the right services
Resident Technician
Pennyroyal Center
Hopkinsville, KY
01.2016 - 12.2016
- Assist clients with mental and substance treatment
- Assisted with medications
- Documented/monitored clients behaviors
- Mentored clients that were going through a 12 step recovery program
- Followed Hippa guidelines with all clients and the program
Nursing Assistant
calloway county hospital
Murray, KY
06.2013 - 10.2013
- Take patients vital signs daily and record in system
- Assist with grooming and bathing
- Assist registered nurse with daily routines and with patients
- Skills Used
- Lifting and working with patients with several disabilities
- CPR certified
Resident Assistant (RA)
Emeritus @ Murray
Murray, KY
01.2012 - 06.2013
- Assist residents with any physical or basic needs
- Assisted with laundry, dinners and bathing/grooming
- Medication assistance for residents who needed reminders and help with medications
- Silver chair learning was required each month
Education
Master's degree - Clinical Mental Health Counseling
University of The Cumberlands
05-2026
Bachelor's of Integrated Studies - Human Services
Murray State University
Murray, KY08.2022
Associate in Art -
Hopkinsville Community College
Hopkinsville, KY10.2020
Skills
- Excel
- Microsoft Excel
- Microsoft Word
- Public relations
- HIPAA laws
- Office experience
- Organizational skills
- Fundraising
- Customer service
- Medical office experience
- Home visiting
- Family assessment
- Professional boundaries
- Behavioral support
- Service planning
- Referral networking
- Child development
- Progress monitoring
Additional Information
- Active member with the American Counseling Association
- Certificate completed in TeleMental Health training
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Family Development Specialist
Health Connect America
07.2024 - 01.2025
Program Coordinator
Health Connect America
01.2024 - 07.2024
Health Link Care Coordinator
Health Connect America
08.2023 - 01.2024
Admissions coordinator/Legal Liaison
Hope Center Ministries
05.2021 - 04.2022
Front Office Receptionist
Dr Chester Crump family practice
01.2021 - 05.2021
Office Assistant/Receptionist
Hopkinsville Community College Workforce Solutions Office
03.2019 - 03.2020
Customer Service Representative/Cashier
Barnes & Noble, Hopkinsville community college
06.2018 - 02.2019
Receptionist/Office Assistant
Woodland Heights Apartments
08.2017 - 06.2018
Resident Technician
Pennyroyal Center
01.2016 - 12.2016
Nursing Assistant
calloway county hospital
06.2013 - 10.2013
Resident Assistant (RA)
Emeritus @ Murray
01.2012 - 06.2013
Master's degree - Clinical Mental Health Counseling
University of The Cumberlands
Bachelor's of Integrated Studies - Human Services
Murray State University
Associate in Art -
Hopkinsville Community College
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