Amanda Palomo
San Marcos,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Warehouse Administrative Assistant II
H-E-B Grocery Company
11.2019 - Current
- Streamlined warehouse operations by implementing efficient administrative processes and procedures.
- Managed phone and email correspondence, handled incoming and outgoing mail and faxes.
- Liaised between employees and leaders and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, training completions, changes in job classifications and pay increases in PeopleSoft.
- Lead, planned and executed special events for 800+ Partners
- Maintained an up-to-date knowledge of policies, guidelines, procedures and benefit information.
- Maintained a well-organized office space within the warehouse, ensuring easy access to necessary documents and supplies for increased productivity.
Administrative Assistant I
H-E-B Grocery Company
06.2007 - 11.2019
- Provide administrative support to top store leader, department managers, and all store Partners.
- Tracked store hiring needs, assisted in onboarding new employees, providing training materials, and coordinated orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases in PeopleSoft.
Lead Cash Controller
H-E-B Grocery Company
01.2003 - 06.2007
- Reduced discrepancies in cash transactions by conducting thorough audits and reconciling financial records regularly.
- Trained new employees on proper cash handling procedures, boosting overall team performance and reducing errors.
- Optimized cashier performance through consistent monitoring, feedback, and coaching on best practices in handling large volumes of transactions.
- Demonstrated strong problem-solving skills when faced with any discrepancies or irregularities during routine tasks or audits, promptly identifying solutions to rectify issues efficiently.
Business Center Specialist
H-E-B Grocery Company
09.1996 - 01.2003
- Provided customer service by answering questions regarding products and services
- Cashed checks and handled utility payments while maintaining good money management skills
- Used suggestive selling techniques to meet customer needs and build department sales
Education
BBA - Finance
Texas State University
San Marcos, TX08.2001
Skills
- Communication: The ability to communicate effectively with different audiences
- Organization: The ability to manage multiple tasks, prioritize, and keep track of deadlines and details
- Planning: The ability to anticipate needs, set goals, and coordinate resources
- Technology: The ability to use various software and hardware tools, such as MS Office, data entry, email platforms, fax machines, scanners, etc
- Customer service: The ability to provide courteous and professional assistance to employees, leaders and vendors
Certification
Notary Public Commission expires 2026
Languages
Spanish
Professional Working
Timeline
Warehouse Administrative Assistant II
H-E-B Grocery Company
11.2019 - Current
Administrative Assistant I
H-E-B Grocery Company
06.2007 - 11.2019
Lead Cash Controller
H-E-B Grocery Company
01.2003 - 06.2007
Business Center Specialist
H-E-B Grocery Company
09.1996 - 01.2003
BBA - Finance
Texas State University