Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Amanda Papp

New Albany,IN

Summary

Determined Customer Quality Representative with dedication to quality and accuracy. Familiar with handling multiple projects in a very fast paced environment. Solid interpersonal and collaboration skills.

Overview

22
22
years of professional experience

Work History

Customer Quality Representative

Samtec Inc.
05.2018 - Current
  • Handle customer issues courteously and professionally.
  • Handle concerns quickly and escalate major issues to supervisor.
  • Answer constant flow of emails and the occasional customer call with minimal wait times.
  • Offer assistance to customers, paying attention to special needs or wants.
  • Respond to customer requests for replacement products, and rework services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Sales, traffic, and logistic issues are my main focus.

Global Containment Coordinator

Samtec Inc
01.2007 - 05.2018
  • Worked with associates globally to contain, scrap, rework, etc. suspect material.
  • Use the Quality Problem system to track all actions being taken.
  • Order Entry through Purchasing Suite or SGN
  • Complete Inventory Transactions

Machine Operator

Samtec Inc
05.2005 - 01.2007
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.

Final Quality Inspector

Samtec Inc
11.2003 - 05.2005
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Completed precise measurements using special tools.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Examined products for imperfections and defects.
  • Sampled products to verify compliance with standards
  • Recorded inspection and test results on data sheets.

Daycare Worker

A Kid's World
08.2001 - 11.2003
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Encouraged good behaviors using positive reinforcement methods.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Meticulously sanitized toys and play equipment.
  • Served and cleaned up daily meals for up to 10 children at a time.
  • Encouraged children to develop healthy social and emotional skills.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Modeled positive behavior and communication skills for students.
  • Was put in charge of the facility when the director was not available. This included scheduling and maintaining the daily tasks to run the facility.

Education

High School Diploma -

New Albany Senior High School
New Albany, IN
05.2001

Skills

  • Critical Thinking
  • Issue Resolution
  • Customer Needs Assessments
  • Customer Satisfaction
  • Problem-Solving Ability
  • System Implementation
  • Administrative and Office Support
  • Managing Multiple Tasks

Hobbies

I love to craft and build Lego's. The more difficult the Lego build the better.

Timeline

Customer Quality Representative

Samtec Inc.
05.2018 - Current

Global Containment Coordinator

Samtec Inc
01.2007 - 05.2018

Machine Operator

Samtec Inc
05.2005 - 01.2007

Final Quality Inspector

Samtec Inc
11.2003 - 05.2005

Daycare Worker

A Kid's World
08.2001 - 11.2003

High School Diploma -

New Albany Senior High School

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Amanda Papp