Amanda Pare
Ware,MA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Vehicle Outfitters
08.2004 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed employee records on database to maintain accuracy and updated information.
- Processed timecards and payroll data for team of employees.
Emergency Medical Technician
Palmer Ambulance
06.2000 - 11.2004
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
Education
No Degree - Business Administration
Quinsigamond Community College
Worcester, MANo Degree - Business Administration
Worcester State University
Worcester, MASkills
- Schedule Coordination
- Project Management
- Quality Assurance
- Service Delivery Optimization
- Workflow Management
- Staffing Coordination
- Call Center Operations
- Customer Relationship Management (CRM)
Timeline
Customer Service Manager
Vehicle Outfitters
08.2004 - Current
Emergency Medical Technician
Palmer Ambulance
06.2000 - 11.2004
No Degree - Business Administration
Quinsigamond Community College
No Degree - Business Administration
Worcester State University
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