Amanda Parker
Rimrock,AZ
Summary
I am a responsive team leader with a strong retail, accounting and customer service background. My motivational and encouraging style have served me well in the last 18+ years of retail ownership. I am a talented trainer, problem-solver and planner, that takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with exceptional communication skills and a positive "can do" attitude.
Overview
14
14
years of professional experience
Work History
Air BnB Management
William Wachunas - owner Air BnB
FLAGSTAFF, AZ
06.2023 - Current
- Managed all aspects of decor, cleaning and website building for new Air BnB guest house.
- Managed day to day running of guest house, cleaning team management (scheduling, quality control, remuneration), restocking of supplies, and financial management, including paying cleaning crew and owner.
- Managed customer service role for all guest interaction, check in and out, and general enquiries.
Retail Store Owner
Zombies Flagstaff LLC
FLAGSTAFF, AZ
05.2012 - 04.2024
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Owner / Manager
Bountiful Herbs
San Diego
06.2010 - 08.2015
- Managed daily operations of business, including hiring and training staff.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Worked closely with vendors to negotiate contracts for goods or services.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Some College (No Degree) - Secretarial Studies And Office Administration
Toi Ohomai Institute of Technology
Bay Of Plenty, New Zealand12-1996
Skills
- Strong communication and customer service skills
- Accounting - accounts receivable / payable
- Quality Assurance
- All areas of Cash Management
- Business Development
- Team Training
- Operations Management
- Business Administration
- Visual Merchandising
- Store growth planning
- Inventory Control
- Employee Scheduling
- Loss Prevention
Affiliations
- I enjoy spending time with my husband and our families, and love to travel. Hiking, gym workouts & yoga keep me fit, along with walking my dog. I am an avid motorcyclist, both on road and adventure riding.
Timeline
Air BnB Management
William Wachunas - owner Air BnB
06.2023 - Current
Retail Store Owner
Zombies Flagstaff LLC
05.2012 - 04.2024
Owner / Manager
Bountiful Herbs
06.2010 - 08.2015
Some College (No Degree) - Secretarial Studies And Office Administration
Toi Ohomai Institute of Technology