Amanda Parker
Irwin,PA
Summary
Account Manager with a track record of success at Century Support Services, specializing in client relationship management and contract negotiation. Skilled in needs analysis to provide customized solutions that boost client engagement. Noted for outstanding service and crisis management abilities, leading to high satisfaction and retention rates while ensuring precise CRM documentation.
Overview
17
17
years of professional experience
Work History
Account Manager
Century Support Services
North Huntingdon, PA
05.2016 - 02.2025
- Managed multiple client accounts to ensure satisfaction and retention.
- Developed strong relationships with key stakeholders and clients to foster collaboration.
- Coordinated effective communication between clients and internal teams.
- Analyzed client needs to deliver tailored service solutions.
- Implemented strategies that enhanced client engagement and support services.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Negotiated contracts to secure favorable terms, maximizing profitability for all parties.
- Maintained accurate records of customer interactions within CRM system.
Shift Manager
ALDI-Penn Hills
Penn Hills, PA
08.2015 - 05.2016
- Maintained store operations while delivering exceptional customer service.
- Supervised team members during peak hours to ensure operational efficiency.
- Managed inventory levels, executing timely restocking of shelves.
- Conducted daily ordering for stores and supplies to meet demand.
- Trained new employees on store policies and standards for customer service.
- Assumed responsibilities for safe management and cash drops to secure funds.
- Enforced safety protocols, ensuring a secure work environment for all staff.
Petty Officer
US Navy-Kings Bay
Kings Bay, GA
09.2009 - 03.2015
- Supervised over 300 security operations and patrols, ensuring maximum protection of nuclear assets worth millions.
- Processed over 9,000 identification badges for authorized personnel without discrepancies.
- Trained sailors on Navy Access Control Visitor Management System, achieving 100% accountability of visitor badges.
- Managed and mentored a team of 20 employees for three years, enhancing leadership skills as a Petty Officer.
- Received recognition for distinguished service aboard Naval Submarine Base Kings Bay.
- Honored with Letter of Accommodation for exceptional performance at NSA Bahrain Command Function.
- Dispatched and responded to over 500 calls on base, demonstrating effective crisis management.
- Executed personnel and vehicle identification procedures on a 16,100-acre installation within restricted areas.
Cashier/Barista
Panera Bread-Monroeville
Monroeville, PA
08.2008 - 08.2008
- Developed strong customer service skills through direct interaction with clients.
- Maintained clean and organized work environment to promote efficiency.
- Processed transactions accurately using cash registers, enhancing operational experience.
- Resolved customer complaints professionally and empathetically to ensure satisfaction.
- Collaborated with team members to improve overall customer experience.
Sales Associate
Macy's-Monroeville
Monroeville, PA
09.2007 - 09.2007
- Assisted customers with product selections and inquiries throughout the store.
- Maintained organized displays and ensured merchandise was stocked effectively.
- Processed transactions accurately at the cash register during busy hours.
Education
Bachelor of Science - Healthcare Adminstration
Western Governors University
Salt Lake City, UT05-2026
Associate of Science - Accounting
Community College of Allegheny County
Pittsburgh, PA05-2019
Associate of Science - Business Management And Marketing
Community College of Allegheny County
Pittsburgh, PA05-2018
High School Diploma - Nursing
Gateway High School
Monroeville, PA01.2008
Skills
- Administrative processing and security
- Account management
- Customer relationship management
- Contract negotiation
- Needs analysis
- CRM software proficiency
Military Service
- Branch: Navy
- Service Country: United States
- Rank: E4
- September 2009 to March 2015
Additional Information
- Organizational Skills Supervision
- First-Aid Training Training Personnel
- Problem-Solving Secret Clearance
- Effective Communication Monitoring Alarms Systems
Timeline
Account Manager
Century Support Services
05.2016 - 02.2025
Shift Manager
ALDI-Penn Hills
08.2015 - 05.2016
Petty Officer
US Navy-Kings Bay
09.2009 - 03.2015
Cashier/Barista
Panera Bread-Monroeville
08.2008 - 08.2008
Sales Associate
Macy's-Monroeville
09.2007 - 09.2007
Bachelor of Science - Healthcare Adminstration
Western Governors University
Associate of Science - Accounting
Community College of Allegheny County
Associate of Science - Business Management And Marketing
Community College of Allegheny County
High School Diploma - Nursing
Gateway High School
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