Amanda Parker
Jacksonville,FL
Summary
Dynamic Merchandise Manager with over 21 years of comprehensive experience in retail and customer service, adept at driving operational excellence and enhancing the customer experience. Expertise in inventory management and merchandising strategies fosters increased sales and customer satisfaction. Proven ability to lead and mentor teams, ensuring high performance and job satisfaction while maintaining strict compliance with policies and procedures. Committed to creating engaging store environments that captivate customers and elevate brand presence. Passionate about optimizing processes and delivering outstanding service in fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Five Below
06.2024 - Current
- Oversee receiving, unpacking, and organizing of new stock to enhance efficiency on the sales floor.
- Manage store opening and closing processes, ensuring security and operational readiness.
- Lead as Manager on Duty, taking responsibility for operations, staff management, and customer service.
- Conduct training for new associates on policies and product knowledge to boost performance.
- Monitor inventory levels and implement strategies to optimize stock management and sales.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Monitors inventory levels and makes necessary adjustments to maximize sales and profits.
Reservation Agent
Department of Defense, NEXCOM Hospitality
11.2009 - 03.2024
- Provided comprehensive support for travel accommodations related to NHG and DoD lodging facilities.
- Maintained detailed documentation while ensuring compliance with PII and PCI standards.
- Utilized automated reservation systems to efficiently process bookings for authorized military personnel.
- Collaborated with DoD lodging agencies to address inquiries and resolve guest issues.
- Achieved a 98% accuracy rate in data entry operations, enhancing overall service quality.
- Worked as part of a highly motivated customer service team.
- Perfected data entry operations through precision typing techniques, achieving a 98% accuracy rate.
Assistant Store Manager
Piercing Pagoda
07.2007 - 01.2009
- Directed payroll audit process, identifying and resolving discrepancies in employee compensation data, ensuring compliance with labor laws and regulations.
- Engineered and implemented tailored work schedules, assigning resources to task.
- Optimized inventory management system to streamline merchandise processing.
- Executed detailed cash handling procedures, including reconciling deposits and preparing change orders, ensuring compliance with banking regulations.
- Orchestrated seamless customer experience for 50+ clients daily in an ever changing retail setting, balancing diverse needs and preferences to achieve 95% customer satisfaction rate and drive an increase in sales revenue.
- Architected visually compelling store displays, ensuring strategic placement of signage to showcase products and promotions appropriately; increased foot traffic and sales by 30% through enhanced display visibility and engagement.
Assistant Store Manager
GameStop
09.2002 - 06.2007
- Ensured excellence in customer service and resolved all problems at the store level while balancing the needs of customers simultaneously in a fast-paced retail environment.
- Analyzed and audited weekly payroll data for 15+ employees, ensuring accuracy and compliance with company policies and industry standards, resulting in an increase in payroll efficiency.
- Fulfilled detailed cash handling operations, including deposit reconciliation and change order management, driving a noteworthy decrease in cash discrepancies and upholding strict adherence to banking regulations.
- Managed visually captivating store displays, strategically placing signage for products and sales promotions; optimized layout and signage placement to boost sales in high-traffic areas.
Education
Microsoft Certified -
University Christian School
Jacksonville, FLSkills
- Legion scheduling and payroll management
- ADP Payroll
- Data Entry
- Merchandise allocation
- Inventory control
- Stock replenishment
- Sales floor resets
- Fixture updates
- Customer service
Certification
Microsoft Certified
OTHER
English (native)
Timeline
Merchandise Manager
Five Below
06.2024 - Current
Reservation Agent
Department of Defense, NEXCOM Hospitality
11.2009 - 03.2024
Assistant Store Manager
Piercing Pagoda
07.2007 - 01.2009
Assistant Store Manager
GameStop
09.2002 - 06.2007
Microsoft Certified -
University Christian School
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