Amanda Parkerson
La Porte,IN
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
11
11
years of professional experience
Work History
Receptionist
New Prairie Small Animal Clinic
Rolling Prairie, IN
06.2020 - Current
- Greeted clients and their pets upon arrival at the clinic.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Kept track of client's payment history and updated account information accordingly.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Generated reports on animal health care trends based on data gathered from client visits.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Assistant Manager
Domino's Pizza
La Porte, IN
08.2017 - 03.2019
- Explained goals and expectations required of trainees.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted personnel with duties and tasks during high-volume periods.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Participated in local community events as a representative of the restaurant brand.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Managed cash register operations including deposits and reconciling discrepancies.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Assisted in recruiting, training, and scheduling staff members.
Cashier
Bp Gas Station
La Porte, IN
08.2012 - 12.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Associate of Science - Business
04.2019
Skills
- Office Management
- File Management
- Data Entry
- Scheduling
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Office Equipment Operations
- Positive and Professional
- Professional Demeanor
- Meeting Preparation
- Meticulous and Organized
- Multitasking and Prioritization
- Time Management
- PC Proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist - New Prairie Small Animal Clinic
06.2020 - Current
Assistant Manager - Domino's Pizza
08.2017 - 03.2019
Cashier - Bp Gas Station
08.2012 - 12.2014
Indiana Wesleyan University - Associate of Science, Business