Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Parks

Woodinville,WA

Summary

Friendly, open and committed to building customer base by providing positive service experience. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Loan Officer Assistant & Marketing Assistant

PCL Financial Group
Bellevue , WA
02.2022 - Current
  • Managed event planning and execution for learning lunches and other business-centered gatherings.
  • Tracked marketing efforts to monitor results in real-time.
  • Created engaging content for Pinterest, Facebook and Instagram.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Conducted thorough research to construct creative and fresh ideas.

Loan Officer Assistant

Wallick & Volk
Bellevue, WA
11.2021 - 02.2022
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Scheduled meetings and appointments and maintained well-organized master calendar.
  • Set up, stored and updated customer files, department records and regulatory paperwork.

Loan Officer Assistant

Crosscountry Mortgage Inc
Renton, WA
06.2021 - 11.2021
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Assembled important paperwork and disclosures for borrower.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Scheduled meetings and appointments and maintained well-organized master calendar.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Communicated with customers daily to request information and complete paperwork.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.

Private Dining Captain

Ascend Prime Steak & Sushi
Bellevue, WA, WA
09.2019 - 05.2021
  • Coordinated dining service with other departments.
  • Served as host for diners to drive pleasurable dining experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Bakes Place Bar & Bistro
BELLEVUE, WA
02.2018 - 09.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Inside Sales Agent

Compass Real Estate
BELLEVUE, WA
01.2019 - 06.2019
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.

Server & Bartender, Host & Expediter

The Lodge Sports Grille
Kirkland, WA
02.2018 - 07.2018
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Bartender & Sever

Garlini's Napoletana
Wenatchee, WA
12.2015 - 02.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Quality Control & Data Entry

Stemilt Growers LLC
Wenatchee, WA
06.2014 - 11.2016
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.

Front Desk Receptionist

Electric Rays Tanning Salon
Wenatchee, WA
04.2012 - 12.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Associate of Science - Arts And Science

Wenatchee Valley College
Wenatchee, WA
12.2016

Skills

  • Strong background in customer service
  • Effective communication and interpersonal skills
  • Dynamic, outgoing, and optimistic personality
  • Computer and typing proficiency
  • Excellent organizational, multitasking, and time management skills
  • Ambitious and self-motivated
  • Team player
  • Detail-oriented
  • Consultative Selling Techniques
  • Sales Development
  • Strategic Oversight
  • Guest Relations Management

Timeline

Loan Officer Assistant & Marketing Assistant

PCL Financial Group
02.2022 - Current

Loan Officer Assistant

Wallick & Volk
11.2021 - 02.2022

Loan Officer Assistant

Crosscountry Mortgage Inc
06.2021 - 11.2021

Private Dining Captain

Ascend Prime Steak & Sushi
09.2019 - 05.2021

Inside Sales Agent

Compass Real Estate
01.2019 - 06.2019

Server

Bakes Place Bar & Bistro
02.2018 - 09.2019

Server & Bartender, Host & Expediter

The Lodge Sports Grille
02.2018 - 07.2018

Bartender & Sever

Garlini's Napoletana
12.2015 - 02.2018

Quality Control & Data Entry

Stemilt Growers LLC
06.2014 - 11.2016

Front Desk Receptionist

Electric Rays Tanning Salon
04.2012 - 12.2014

Associate of Science - Arts And Science

Wenatchee Valley College

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Amanda Parks