Amanda Parks
Omaha,NE
Summary
Dynamic Customer Service Professional with extensive experience in problem resolution and relationship building. Proven expertise in enhancing customer satisfaction through effective communication and critical thinking in high-stress environments. Skilled in managing healthcare marketplace insurance calls, maintaining accurate records, and fostering customer loyalty. Strong collaborator with a focus on achieving positive outcomes and developing exceptional communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Tier 1 CSR
North End Teleservices
06.2024 - Current
- Resolved insurance issues promptly, enhancing customer satisfaction and trust.
- Delivered expert technical support for Marketplace insurance inquiries, improving customer experience.
- Maintained accurate customer records by managing account updates efficiently.
- Identified service improvements through collaboration with management and team members.
- Effectively handled disputes under stress, ensuring professionalism and resolution.
- Increased customer loyalty by empathetically addressing and resolving complaints.
Inbound Telemarketer
Oriental Trading Company
01.2024 - 06.2024
- Enhanced customer satisfaction by providing prompt and accurate product responses.
- Managed customer interactions effectively, addressing inquiries and concerns.
- Resolved complaints swiftly, delivering tailored solutions for improved customer experience.
- Educated customers on product features, boosting understanding and overall satisfaction.
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with team to consistently meet and exceed daily sales targets.
Assistant Manager
Dollar General
10.2022 - 08.2023
- Enhanced workflow efficiency by assisting daily operations and task completion.
- Developed training programs to onboard new team members effectively.
- Optimized staff allocation by coordinating and scheduling team shifts.
- Increased operational efficiency by implementing process improvements and reducing errors.
- Provided insights to management to enhance sales performance and revenue strategies.
- Ensured safety compliance and adherence to company policies during store operations.
Education
High School Diploma -
Bryan High School
Bellevue05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Call center operations
- Scheduling
- Follow-up skills
- Documentation
- Live chat support
- Product sales
- Account updating
- Account management
- Retail store support
- Key holder experience
Timeline
Tier 1 CSR
North End Teleservices
06.2024 - Current
Inbound Telemarketer
Oriental Trading Company
01.2024 - 06.2024
Assistant Manager
Dollar General
10.2022 - 08.2023
High School Diploma -
Bryan High School