Amanda Parra
Downey,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fashion, Tech, and high end appliance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SpaceX
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, reviewing, and staying up to date with inventory.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Creating queries with shipping partners to investigate order delivery disputes
- Creating manual labels for domestic and international customers with FedEx, DHL and Canada Post
Customer Service Representative
Hestan Corporation
10.2022 - 05.2023
- Responded to regional sales managers, dealers, distributors, and customers on service inquiries and requests
- Dispatched service requests and followed up with servicers to confirm that service calls were completed
- Provided technical advice and confirmed parts needed for repairs
- Received, reviewed, and inputted incoming part orders
- Managed documents involving replacements and installations of new appliances
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Windsor Fashion
05.2021 - 10.2022
- Interacted with customers via email and phone to provide support. Actively listened to customer concerns and feedback.
- Made notations on order fulfilments and provided discounts on customer orders
- Responded to customer emails, 25-35 emails per hour
- Reviewed and provided input on website changes to the supervisor on a weekly bases
- Made employee of the week one time
Education
Associate - Art History
Antelope Valley College
Lancaster, CA05.2019
Skills
-Strong communication and typing skills
-Proficient at using Outlook, Google doc, Zendesk, and Shopify
-Proficient in payment processor and shipping software ie Adyen, DHL, and FedEx
-Understanding of Excel
- Detailed orientated
-Team player
-Problem solver
-Self motivated
Timeline
Customer Service Representative
SpaceX
07.2023 - Current
Customer Service Representative
Hestan Corporation
10.2022 - 05.2023
Customer Service Representative
Windsor Fashion
05.2021 - 10.2022
Associate - Art History
Antelope Valley College