Landside Coordinator
Maersk Sealand
04.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers/truckers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership.
- Daily support of team in meeting established goals and KPIs using live dashboards, tracking of historical data, and the ability to shift team resources to high need areas.
- Act as first level escalation point for internal/external stakeholders, after the frontline owner but before manager
- Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary.
- Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery.
