AMANDA PARRISH
Cottondale,FL
Summary
Accomplished Financial Manager II at First Federal Bank with expertise in budgeting and financial management. Demonstrated success in enhancing customer retention and employee development, while optimizing operational efficiency and cultivating corporate relationships. Proven track record of reliability and trustworthiness, combined with a commitment to community involvement. Aiming to leverage 20 years of industry knowledge to deliver exceptional client service and strengthen the bank’s position as a market leader.
Overview
19
19
years of professional experience
Work History
Financial Manager II
First Federal Bank
Marianna, FL
12.2022 - Current
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Assisted in developing long-term strategic plans for company growth initiatives.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Created performance benchmarks to monitor and evaluate organizational achievements.
- Managed a large portfolio of accounts while maintaining high levels of customer retention.
- Developed and implemented customer engagement strategies to increase customer retention.
- Established relationships with corporate clients to identify potential business opportunities.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Grew business banking relationships through proactive outreach.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Provided exceptional customer service while educating customers about loan products and services.
Assistant Branch Manager
First Federal Bank
Marianna , FL
01.2017 - 12.2022
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Provided bank leadership in absence of branch manager.
- Planned work schedules to maintain adequate staffing levels.
- Evaluated credit application to determine risk factors and financial feasibility.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Supervised branch team, providing management with performance assessment suggestions.
- Provided training to new employees on company policies and procedures.
Financial Specialist II
First Federal Bank
Marianna , FL
06.2010 - 01.2017
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Issued loan applications and collected required documentation from borrowers for loan processing.
- Collaborated with team members to meet branch targets and objectives.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Educated customers on banking policies, procedures, and digital banking platforms.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Implemented strategies to promote banking services and products, increasing sales and customer engagement.
Bank Teller
First Federal Bank
Marianna , FL
12.2005 - 06.2010
- Received and counted daily inventories of cash, drafts and checks.
- Identified transaction errors when debits and credits did not balance.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Resolved problems or discrepancies concerning customers' accounts.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Education
High School Diploma -
Cottondale Highschool
Cottondale, FL05-2005
Skills
- Budgeting expertise
- Budgeting and financial management
- Excels in team leadership
- Team supervision
- Staff management
- Employee development
- Loan origination
- Customer retention
- Presentations and public speaking
Community Involvement
- Jackson County Chamber of Commerce BOD
- Board Member - 2018-Present
- Chair Elect - 2025/2026
-Ambassador Program Chair 2023-Present
- Rotary - Secretary 2024-Present
- Jackson County Education Foundation - Director 2017-present
- Marianna Main Street BOD Chamber Liasion 2024-present
Timeline
Financial Manager II
First Federal Bank
12.2022 - Current
Assistant Branch Manager
First Federal Bank
01.2017 - 12.2022
Financial Specialist II
First Federal Bank
06.2010 - 01.2017
Bank Teller
First Federal Bank
12.2005 - 06.2010
High School Diploma -
Cottondale Highschool
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