AMANDA PATTEN
Lake Worth,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Hair Salon Manager
Hair Cuttery Salon
01.2016 - 08.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Fostered a positive working environment, resulting in high employee retention rates.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Maintained general appointment calendar and set shift schedules.
Chemical Dependency Technician
Sunrise Detox Center
07.2012 - 08.2017
- Increased family engagement in the recovery process by facilitating educational workshops and connecting loved ones with appropriate resources.
- Assisted medical professionals with administering medication to ensure adherence to prescribed treatments and reduce potential complications.
- Provided crisis intervention support to patients experiencing emotional distress or displaying risky behavior, preventing potential harm.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Administrative Secretary
Delray Motors
09.2008 - 06.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Managed filing system, entered data and completed other clerical tasks.
Veterinary Assistant
Androcles Veterinary Center
12.2006 - 12.2007
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted senior staff with blood analyses and physical assessments.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
Education
Associate of Arts - Cosmetology
First Coast Technical College
Saint Augustine, FL05.2015
Skills
- Hair styling techniques
- Client consultation
- Appointment Scheduling
- Employee Retention
- Medical Assisting
Timeline
Hair Salon Manager
Hair Cuttery Salon
01.2016 - 08.2024
Chemical Dependency Technician
Sunrise Detox Center
07.2012 - 08.2017
Administrative Secretary
Delray Motors
09.2008 - 06.2012
Veterinary Assistant
Androcles Veterinary Center
12.2006 - 12.2007
Associate of Arts - Cosmetology
First Coast Technical College
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