Amanda Patterson
Poteau,OK
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BDC DIRECTOR
Randall Ford
05.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
SOCIAL MEDIA DIRECTOR
Riverside Autoplex
02.2017 - 05.2021
- Boosted brand visibility by developing and implementing targeted social media strategies.
- Enhanced customer engagement through consistent and creative content creation across multiple platforms.
- Analyzed performance metrics to assess the effectiveness of social media efforts, adjusting strategies as needed.
- Maintained brand consistency across all channels by crafting tailored messages aligned with company values and goals.
- Increased website traffic through effective use of SEO techniques in social media content creation.
MANAGER
STRIKE-A-LOT LANES
09.2012 - 02.2017
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
No Degree - General Studies
Carl Albert State College
Poteau, OKHigh School Diploma -
Cameron Public Schools
Cameron, OK05.2000
Skills
- Decision Making
- Time Management
- Conflict Resolution
- Public Speaking
- Budget Management
- Adaptability
- Multitasking
- Project Management
- Interpersonal Skills
- Problem Solving
- Organizational Skills
- Team Building
- Strategic Leadership
- Staff Development
- Staff Scheduling
- Collaborative Skills
Certification
Ford (Stars XP)
Sales Consultant Base Certified - Level 2
Business Development Center (BDC) Manager - Base Certified - Level 2
Sales Consultant Fundamentals Certified - Level 1
Online Reputation Management Specialist Base Certified - Level 2
Website Specialist Base Certified - Level 2
Social Media Specialist Base Certified - Level 2
Loyalty Marketing Specialist Base Certified - Level 2
Digital Marketer Base Certified - Level 2
Vinsolutions by Cox Automotive Certifications
Connect Insights & Target
Connect Add-On Products
Connect Admin Certification
Connect Manager Certification
Manager KPIs
One Connected Consumer
Xtime by Cox Automotive
Invite Call Center Manager
Invite Call Center Agent
References
References available upon request.
Timeline
BDC DIRECTOR
Randall Ford
05.2021 - Current
SOCIAL MEDIA DIRECTOR
Riverside Autoplex
02.2017 - 05.2021
MANAGER
STRIKE-A-LOT LANES
09.2012 - 02.2017
No Degree - General Studies
Carl Albert State College
High School Diploma -
Cameron Public Schools
Ford (Stars XP)
Sales Consultant Base Certified - Level 2
Business Development Center (BDC) Manager - Base Certified - Level 2
Sales Consultant Fundamentals Certified - Level 1
Online Reputation Management Specialist Base Certified - Level 2
Website Specialist Base Certified - Level 2
Social Media Specialist Base Certified - Level 2
Loyalty Marketing Specialist Base Certified - Level 2
Digital Marketer Base Certified - Level 2
Vinsolutions by Cox Automotive Certifications
Connect Insights & Target
Connect Add-On Products
Connect Admin Certification
Connect Manager Certification
Manager KPIs
One Connected Consumer
Xtime by Cox Automotive
Invite Call Center Manager
Invite Call Center Agent
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