Amanda Patterson
Greenville,SC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Contact Center Representative II
TD Bank (US)
12.2019 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Approved and terminated customer contracts upon request.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed approximately 80 incoming calls and emails per day from customers
Customer Service Representative
Charter Spectrum
12.2018 - 12.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed approximately 40 incoming calls per day from customers
Education
No Degree - Accounting And Business Management
Greenville Technical College
Greenville, SCHigh School Diploma -
Timberland High School
Saint Stephen, SC05.2000
Skills
- Promotional support
- Call Metrics
- Cross-Functional Collaboration
- Data Entry
- MS Office
- Multi-line phone talent
- Direct Sales
- Order Processing
- Sales Transactions
- LiveChat Messaging
- Billing Adjustments and Refunds
- Credit adjustments
Timeline
Contact Center Representative II
TD Bank (US)
12.2019 - Current
Customer Service Representative
Charter Spectrum
12.2018 - 12.2019
No Degree - Accounting And Business Management
Greenville Technical College
High School Diploma -
Timberland High School