AMANDA PATTERSON
Summary
Training and Development Specialist with extensive experience improving team performance, operational workflows, and customer satisfaction across fast-paced, service-oriented environments. Skilled in designing training programs, optimizing processes, leading quality assurance, and supporting cross-department initiatives.
Overview
21
21
years of professional experience
Work History
Training Specialist, Patient Success
Natera
02.2025 - Current
- Design and deliver onboarding programs, policy updates, and role-specific training.
- Assess training effectiveness through KPIs, audits, and learner feedback.
- Conduct quality reviews to drive continuous improvement.
- Maintain SOPs and training materials.
- Present insights and trends to stakeholders.
- Support operational improvements and program launches.
RCM Quality Analyst & Trainer
GI Alliance
06.2024 - 02.2025
- Developed training curriculum and documentation.
- Conducted quality reviews and recommended improvements.
- Trained new hires on systems and compliance.
- Mentored team members and supported performance audits.
Patient Support Coordinator
GI Alliance
09.2023 - 02.2025
- Coordinated communication among customers and internal teams.
- Maintained accurate records.
- Resolved service issues and guided customers through complex processes.
Prepay Collector
GI Alliance
10.2022 - 09.2023
- Provided customer support and negotiated payment solutions.
- Generated accurate cost estimates and documentation.
Campus Technology Manager
Arlington ISD
08.2014 - 04.2017
- Managed campus technology operations and device rollouts.
- Maintained inventory and provided troubleshooting.
- Trained staff on technology tools.
Trainer
MedSynergies
10.2007 - 10.2008
- Delivered in-person and virtual training programs.
- Developed training plans and materials.
- Evaluated trainee progress.
Customer Service Representative
MedSynergies
04.2005 - 10.2007
- Resolved billing and service inquiries.
- Maintained customer records.
Education
Diploma -
North Lamar High School
Paris Junior College
University of North Texas
North Lake College
Skills
- Training program development
- Quality assurance and evaluation
- Process mapping and optimization
- Cross-functional collaboration
- SOP and documentation
- Coaching and leadership
- Customer experience management
- KPI tracking and reporting
- Stakeholder communication
- E-learning and workshops
- Problem solving and troubleshooting
- Data-driven decision making
Projects
Training Revamp Roadmap: Developed a roadmap to modernize and restructure training programs. Financial Counseling Team Implementation: Designed and delivered training for a new team launch. Received company Superlative for my contributions.
Centralized Knowledge Base Creation: Built a OneNote knowledge base consolidating SOPs and guides. Process Mapping & Optimization: Completed workflow mapping training.
Timeline
Training Specialist, Patient Success
Natera
02.2025 - Current
RCM Quality Analyst & Trainer
GI Alliance
06.2024 - 02.2025
Patient Support Coordinator
GI Alliance
09.2023 - 02.2025
Prepay Collector
GI Alliance
10.2022 - 09.2023
Campus Technology Manager
Arlington ISD
08.2014 - 04.2017
Trainer
MedSynergies
10.2007 - 10.2008
Customer Service Representative
MedSynergies
04.2005 - 10.2007
Diploma -
North Lamar High School
Paris Junior College
University of North Texas
North Lake College