Amanda Patterson
Garnett
Summary
Dynamic Certified Nursing Assistant with a proven track record at Parkview Heights, excelling in patient care and HIPAA compliance. A compassionate caregiver skilled in documentation and fostering emotional support, I effectively collaborated with nursing staff to enhance patient well-being, achieving a significant reduction in medication errors through meticulous attention to detail.
Overview
2027
2027
years of professional experience
Work History
Certified Nursing Assistant
Parkview Heights
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with nursing staff to implement care plans effectively.
- Maintained cleanliness and organization of patient areas, promoting hygiene standards.
Utility Billing Clerk
City of Garnett
Garnett, KS
08.2022 - Current
- Processed utility billing transactions with accuracy and attention to detail.
- Managed customer inquiries regarding billing statements and payment options.
- Maintained accurate records of accounts and adjusted discrepancies as needed.
- Assisted in the implementation of new billing software for improved efficiency.
- Trained new staff on utility billing procedures and software navigation.
- Ensured compliance with municipal regulations related to utility services and customer interactions.
- Conducted audits on existing accounts to identify potential errors or inconsistencies in billing records.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Processed customer invoices, credit memos and payments within established timelines.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Maintained detailed records of customer payments and billing adjustments.
- Generated daily, weekly and monthly reports for billing department.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Manager
Dairy Queen Grill & Chill
Garnett, KS
03.2021 - 07.2022
- Managed daily operations to ensure optimal customer service and satisfaction.
- Oversaw staff training programs, enhancing team performance and service quality.
- Implemented inventory control systems, reducing waste and improving stock management.
- Developed schedules to optimize labor resources while maintaining budgetary constraints.
- Mentored team members, fostering a collaborative environment focused on continuous improvement.
- Ensured adherence to health and safety regulations, promoting a safe work environment for staff and customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Certified Medication Aide
Parkview Heights
Garnett, KS
03.2017 - 02.2022
- Administered medications according to physician prescriptions and facility protocols.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities, ensuring comfort and well-being.
- Documented medication administration accurately in electronic health records system.
- Implemented infection control measures to maintain a safe environment for residents.
- Trained new staff on medication administration procedures and safety protocols.
- Participated in routine audits to ensure compliance with healthcare regulations and standards.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
- Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
- Responded promptly to emergency situations involving patients'' health issues related to their medications, coordinating closely with nursing staff for optimal outcomes.
- Streamlined medication administration processes, ensuring timely delivery of required treatments.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
- Strengthened interdisciplinary collaboration through active participation in team meetings discussing patients'' progress, concerns, or changes in their medical conditions requiring adjustments in treatment plans.
- Assisted in the management of medication inventory, ensuring the availability of necessary supplies and minimizing waste.
- Educated patients and families on proper medication usage, side effects, and potential drug interactions.
- Assisted medical professionals in administering injections and IV medications, thereby increasing overall efficiency within the healthcare facility.
- Monitored medication storage area to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored patient responses to medication to report adverse reactions quickly.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Turned and repositioned patients to prevent bedsores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
CNA And CMA - Nursing
Neosho County Community College
Ottawa, KSSkills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate caregiver
- Companionship and emotional support
- Documentation expert
- CNA certification
Timeline
Utility Billing Clerk
City of Garnett
08.2022 - Current
Manager
Dairy Queen Grill & Chill
03.2021 - 07.2022
Certified Medication Aide
Parkview Heights
03.2017 - 02.2022
Certified Nursing Assistant
Parkview Heights
CNA And CMA - Nursing
Neosho County Community College