Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Paul

Stanbury Park,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Copart
01.2022 - Current
  • Manage a team of 18.
  • Responsible for overseeing all departments, ensuring that productivity and efficiency are being met.
  • Training all new employees, conducting interviews, and onboarding new hires.
  • Reconciliation of daily depots.
  • Providing help and solutions to maximize productivity.
  • Conduct one-on-ones to follow up with employees monthly.
  • Ordering all supplies needed for the day-to-day functions of the office.
  • Taking any escalation calls and emails.
  • Ensuring all new policies and procedures are being met.
  • Staying up to date on the Utah DMV laws and regulations to ensure all title transfers are done accurately.
  • Preparing and reconciliation for payroll.

Billing

Sutter Health
08.2020 - 11.2021
  • Managed patient inquiries regarding billing issues.
  • Provided assistance in resolving customer billing disputes.
  • Verified insurance coverage and managed billing processes.
  • Set up recurring orders for medical devices and supplies.
  • Handles inquiries for medical records and requests.

Dispatcher/ Project Coordinator

Harris Company
Slat Lake City , UT
06.2018 - 09.2019
  • Manage and schedule nine technicians.
  • Answering calls from customers, understanding their needs.
  • Dispatch the correct technician depending on the service needed.
  • Set up projects while coordinating with updates.
  • Ordering parts, and keeping track of shipping.
  • Keep track of all related expenses, and allocate costs to projects.
  • Daily audits on time and materials.
  • Constant contact with customers and updates.

Dispatcher/Receptionist

Tingey Plumbing & Heating
Murray , UT
11.2017 - 04.2018
  • Set up appointments, scheduling accordingly
  • Ordering supplies.
  • Dispatch the correct Technician, depending on the job.
  • Entering/taking payments.
  • Writing proposals.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management
  • Provided timely updates to customers regarding their orders or requests.

Lead Customer Service Rep

Service Experts Heating and Air Conditioning
Midvale, UT
12.2016 - 11.2017
  • Receiving and making inbound/outbound calls.
  • Scheduling appointments.
  • Answering inquiries about service agreements.
  • Running reports.
  • Auditing calls for quality customer service.
  • Dispatch up to 12 technicians.
  • Tracked customer issues and worked closely with relevant teams to resolve them quickly.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

ASSISTANT GENERAL MANAGER

EXTENDED STAY AMERICA
West Valley City, Utah
08.2013 - 12.2016
  • Managed 10 employees.
  • Prepared weekly schedules.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Data entry
  • Train staff on all policies and procedures.
  • Preparing daily deposits.
  • Resolves and addresses all customers' complaints and inquiries.
  • Taking payments.
  • Ensured that customer service standards were met or exceeded at all times.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Ordered all supplies for the complimentary breakfast.
  • Running and preparing reports

Education

Nail Technician certificate - Nail Technician

Tooele Technical College
Tooele, UT
03.2020

High school diploma -

Copper Hills High School

Skills

  • Quickbooks
  • Microsoft
  • G2 portal
  • Team management
  • Employee training
  • Compliance monitoring
  • Time management
  • Conflict resolution
  • Office management
  • Office administration

Certification

Driver's License

Timeline

Office Manager

Copart
01.2022 - Current

Billing

Sutter Health
08.2020 - 11.2021

Dispatcher/ Project Coordinator

Harris Company
06.2018 - 09.2019

Dispatcher/Receptionist

Tingey Plumbing & Heating
11.2017 - 04.2018

Lead Customer Service Rep

Service Experts Heating and Air Conditioning
12.2016 - 11.2017

ASSISTANT GENERAL MANAGER

EXTENDED STAY AMERICA
08.2013 - 12.2016

Nail Technician certificate - Nail Technician

Tooele Technical College

High school diploma -

Copper Hills High School

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