Amanda Pawlowski
Bradenton
Summary
Enthusiastic marketing candidate with hands-on experience in hospitality, childcare, and church initiatives. Brings strengths in audience engagement, customer service, communication, and event support—helping create positive experiences and increase community participation. Reliable, organized, and passionate about using creative messaging and community-centered strategies to support marketing goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
SERVER/ TASTING ROOM ATTENDENT
Coopers Hawk- Restaurant and Winery
Sarasota, FL
08.2024 - 01.2026
- Provided high-quality service in a fast-paced environment, consistently maintaining positive guest experiences
- Built strong relationships with customers, leading to repeat business and increased tips
- Managed multiple tables efficiently while maintaining accuracy and attention to detail
- Upsold menu items and specials, helping increase overall sales and check averages
Bartender
Hartman's Distilling Co.
Buffalo, NY
01.2022 - 07.2025
- Directed high-volume service areas while maintaining precision in order-taking, processing transactions, and cash management.
- Cultivated tailored service for high-profile clientele, exemplifying professionalism and keen attention to detail.
- Elevated sales by promoting premium liquors, specialty cocktails, and exclusive bottle service packages to consistently surpass targets.
- Collaborated strategically with bartenders and management to ensure efficient drink preparation and exceptional guest service.
- Maintained an impeccable and professional appearance in alignment with fine dining and luxury hospitality standards. Fostered strong rapport with returning clientele, resulting in enhanced customer loyalty and repeat patronage.
- Complied with all regulations regarding alcohol service and upheld company policies for responsible beverage service. Resolved guest concerns effectively to enhance satisfaction and protect brand integrity.
- Provided seasonal assistance during summer months to support team activities. Contributed to project operations by engaging in seasonal work during summer. Facilitated summer projects through dedicated seasonal employment.
SERVER/ BARTENDER
Osteria 166
Buffalo, NY
08.2018 - 07.2024
- Orchestrated exceptional guest experiences through adept multitasking. Elevated customer satisfaction by strategically upselling menu items and enforcing cleanliness standards. Collaborated with restaurant personnel to enhance front-of-house efficiency.
CAITERING
Occasions by Osteria
Buffalo, NY
01.2018 - 07.2024
- Delivered exceptional catered events through proficient setup, execution, and breakdown including weddings, corporate functions, and private parties.
- Achieved high guest satisfaction with professional food and beverage service in buffet and plated settings.
- Maintained high standards of meal presentation and cleanliness while ensuring timely delivery. Fostered collaboration among kitchen staff and event coordinators to facilitate seamless service operations.
- Enhanced guest experience by providing detailed knowledge of menu items, ingredients, and dietary restrictions.
- Proactively addressed guest requests to elevate overall event enjoyment.
Membership Services Representative
YMCA
Buffalo, NY
06.2022 - 05.2024
- Acted as a liaison between a company and its members, providing a variety of services.
- Developed and executed membership growth plans to increase organizational participation and support.
- Provided customer service to current and prospective members in a fast-paced, client-focused environment.
- Assisted with membership enrollment, renewals, upgrades, and account management. Processed payments, maintained accurate records, and managed member databases using POS and CRM systems.
- Collaborated with team members and management to meet performance and membership goals.
- Maintained a welcoming and organized front desk and service area.
- Most importantly building relationships with members ensuring they get the best experience they can while attending.
Education
Associates of applied science - Business Knowledge - Business Administration
Bryant & Stratton College- Southtowns
Buffalo, NY05-2022
BBA -Bachelor's degree - Business Administration, Marketing Concentration
Bryant & Stratton College- Southtowns
Buffalo, NY05-2022
Skills
- Reliable work commitment
- High-quality client service
- Cash flow oversight
- Client relationship management
- Communication (written verbal)
- Effective team collaboration
- Problem-solving
- Time management / organization
- Adaptability / learning agility
- Detail-oriented approach
Certification
- ServSafe Alcohol Certification
- Food Handler Permit
- CPR/AED Certification
Timeline
SERVER/ TASTING ROOM ATTENDENT
Coopers Hawk- Restaurant and Winery
08.2024 - 01.2026
Membership Services Representative
YMCA
06.2022 - 05.2024
Bartender
Hartman's Distilling Co.
01.2022 - 07.2025
SERVER/ BARTENDER
Osteria 166
08.2018 - 07.2024
CAITERING
Occasions by Osteria
01.2018 - 07.2024
Associates of applied science - Business Knowledge - Business Administration
Bryant & Stratton College- Southtowns
BBA -Bachelor's degree - Business Administration, Marketing Concentration
Bryant & Stratton College- Southtowns
Awards and Acknowledgements
- Recognized by management for strong work ethic and professionalism
- Frequently trusted with busy sections or large parties
- Trained new employees and helped improve team performance
- Dean’s List
- Leadership Club