Hi, I’m
Amanda Pearson-Smith
Project Manager | Bookkeeping
Arlington,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Developed skills in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environment. Looking to transition into new field, applying strengths in leadership and strategic planning. Capable of driving results and fostering team collaboration in diverse settings. Developed strong analytical abilities and organizational skills in fast-paced professional environment. Experienced with maintaining accurate financial records. Utilizes in-depth knowledge of financial software to streamline accounting processes and ensure timely reconciliations. Track record of ensuring regulatory compliance and supporting financial decision-making through detailed reporting.
Overview
7
years of professional experience
Work History
Harmsen, LLC
Project Manager
09.2024 - Current
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Invoicing clients with contracted amounts.
- Inputting data into Unanet (ERP system) and managing client payments.
- Tracking revenue on all projects in the company to ensure profit.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
Harmsen, LLC
Project Coordinator
09.2024 - 09.2024
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Prepared proposal letters for clients.
RNDC
Sales Representative
06.2022 - 09.2023
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
RNDC
Sales Associate
09.2021 - 05.2022
Job overview
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
RNDC
Merchandiser
07.2020 - 08.2021
Job overview
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Ben Franklin Crafts And Frame Shop
Customer Service Representative
09.2019 - 05.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Snohomish Aquatic Center
Swim Instructor
09.2018 - 11.2018
Job overview
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
Education
Interior Designers InstituteNewport Beach, CA
Interior Design Degree from Interior Design
04.2024
Everett Community CollegeEverett, WA
Associate of Arts from Art Education
06.2020
Snohomish High SchoolSnohomish, WA
High School Diploma
06.2018
Skills
Project management
Project tracking
Client relations
Advanced problem solving
Project estimation and bidding
Processes and procedures
Accounts receivable
Invoice processing
Advanced computer skills
Data inputting
Audit preparation
Cash flow management
Photography
As a hobby I love to take photos of people, beautiful places, and things that make me happy. It is another fun way to show off my creativity!
References
Scott Plemmons- () Previous merchandising manager through RNDC.
Hannah Snyder- () Accounting for Harmsen, LLC
Cherie Buzzell- () Project Manager for Harmsen, LLC
Timeline
Project Manager
Harmsen, LLC
09.2024 - Current
Project Coordinator
Harmsen, LLC
09.2024 - 09.2024
Sales Representative
RNDC
06.2022 - 09.2023
Sales Associate
RNDC
09.2021 - 05.2022
Merchandiser
RNDC
07.2020 - 08.2021
Customer Service Representative
Ben Franklin Crafts And Frame Shop
09.2019 - 05.2020
Swim Instructor
Snohomish Aquatic Center
09.2018 - 11.2018
Interior Designers Institute
Interior Design Degree from Interior Design
Everett Community College
Associate of Arts from Art Education
Snohomish High School
High School Diploma
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