Summary
Work History
Education
Skills
Timeline
Generic

Amanda Pecoraro

Niagara Falls,NY

Summary

Adept at conflict resolution and CRM software, my tenure at IRS significantly boosted customer satisfaction through empathetic engagement and efficient problem-solving. Specializing in customer relations and data entry, I excel in transforming challenges into positive outcomes, ensuring repeat business and enhanced client relations.

Work History

CSR

IRS
10.2024 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

GED - N/a

Adult Education Center
Niagara Falls, NY
01.1997

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Relationship building
  • Computer proficiency
  • Customer relations
  • Documentation
  • Payment processing
  • Data entry
  • Office equipment proficiency
  • Problem resolution
  • Product knowledge
  • Building rapport
  • Team development
  • Client relations
  • Microsoft Excel
  • Customer education
  • Account updating

Timeline

CSR

IRS
10.2024 - Current

GED - N/a

Adult Education Center
Amanda Pecoraro