Amanda Pedersen

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Manages orthodontic schedule, maximizing efficiency and ensuring appointments are properly coordinated for 4 orthodontic teams.
• Maintain accurate and up-to-date patient records, including personal information, medical history, and treatment plans
• Contacts all insurance companies to coordinate pre-authorizations for Orthodontic work being performed
• Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.

§ Develop, improve, and facilitate new-hire orientations.

§ Conduct interviews, hiring process, and mentoring for over 25 new personnel.

§ Act as staff member advocate to encourage and support Home Health Aides to identify and resolve conflicts.

§ Process owner for the scheduling of 50+ Home Health Aides while resolving schedule conflicts to ensure proper staffing levels at all times.

§ Championed to develop and implement a new “When to Work” scheduling application for use by all home health aides. Assist with ongoing questions and issues to establish smooth operation of application.

§ Continually adapting to, and ensuring compliance of all Covid-19 mandates within a high-risk work area.

§ Liaison to vendors, contractors, and professional services personnel to properly process orders in alignment with needs and specifications of management

§ Field inquiries via phone from clients, vendors, and various other callers to supply information or direct calls to proper channels within facility.

§ Professionally greet all incoming visitors and customers, then provide friendly, knowledgeable assistance.

§ Seek to assist coworkers in any capacity whenever possible to promote a team atmosphere and foster working relationships.

§ Member of the Employee Engagement Committee with a focus on developing and planning activities for staff morale.

Refer clients to appropriate team members, community agencies, and organizations to meet treatment needs.

§ Maintained currency on 245D codes and guidelines to maintain compliant program operations in Minnesota.

§ Strengthened community engagement strategies to boost program outreach across Eden Prairie and Bloomington.

§ Applied play-based strategies, including crafts and games to provide diverse approaches to learning.

§ Consulted with parents to build and maintain positive support networks and bolster continuing education strategies.

§ Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

§ Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

§ Documented Clients' behavior in terms of mental status, sleeping, and eating patterns in medical record documents.