Summary
Overview
Work History
Education
Skills
Additional Involvements
Languages
Timeline
Generic

Amanda Pelaez

Orlando,Florida

Summary

Versatile senior account executive with an extensive skill set in account development, documentation, and business development. Adept at driving sales and fostering strong relationships with clients. Committed to surpassing quotas and consistently exceeding expectations.

Overview

7
7
years of professional experience

Work History

Senior Account Executive

EventWorks
05.2023 - Current
  • Increased sales revenue through the development of comprehensive sales proposals and quotes for new and existing clients.
  • Sustained enduring partnerships by ensuring customer satisfaction and effective account management
  • Engaged in proactive communication with potential clients to gain insight into their specific business needs, while effectively promoting products and services

Brand Operation Services

Deloitte Consulting
06.2022 - 05.2023
  • Developed and delivered narrative reports that effectively portrayed the guest experience in line with client brand expectations.
  • Provided quality-assurance data to clients through consulting to aid in improving business operations
  • Delivered summary presentations to property level executives to connect observations with brand culture and standards.

Travel Industry Sales

The Ritz-Carlton and JW Marriott Orlando, Grande Lakes
06.2021 - 06.2022
  • Simplified reservation procedures for Travel Agents and Agencies through assistance in creating and reserving guest reservations for Consortia programs such as STARS, Virtuoso, Fine Hotels & Resorts, and Luminous
  • Curated and executed reservations for high profile, entertainment and VIP guests ensuring flawless service delivery and maintaining their privacy
  • Expertly gathered and accommodated guest preferences, addressing pre-arrival requests

Meeting and Special Events Planner

The JW Marriott Orlando, Grande Lakes
11.2019 - 06.2021
  • Curated social and corporate events by creating Banquet Event Orders and relevant meeting planning resources.
  • Ensured successful events per clients' expectations through effective communication
  • Responsible for the implementation of essential reporting for both daily operations and strategic objectives.

Guest Experience Expert

The Ritz-Carlton and JW Marriott Orlando, Grande Lakes
05.2017 - 11.2019
  • Cross-train and execute the roles of Front Desk, PBX and Guest Relations for the 582 room Ritz-Carlton and 996 room JW Marriott, to Forbes 5-star standards and expectations
  • Played a key role in piloting the review and implementation of GXP standards for the program's initial roll-out
  • Created and reviewed checklists, processes, expectations and training of new Ladies and Gentlemen during transition of department.

Education

Bachelor of Science in Hospitality Management -

University of Central Florida
Orlando, FL
12.2020

Skills

  • Client Relationship Management
  • Relationship Building
  • Team Collaboration
  • Sales Quota Achievement
  • Lead Generation
  • Account Management
  • Revenue Generation
  • Business Development
  • Sales and Negotiation
  • Problem Solving

Additional Involvements

Delta Delta Delta, Beta Lambda Chapter, University of Central Florida

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Account Executive

EventWorks
05.2023 - Current

Brand Operation Services

Deloitte Consulting
06.2022 - 05.2023

Travel Industry Sales

The Ritz-Carlton and JW Marriott Orlando, Grande Lakes
06.2021 - 06.2022

Meeting and Special Events Planner

The JW Marriott Orlando, Grande Lakes
11.2019 - 06.2021

Guest Experience Expert

The Ritz-Carlton and JW Marriott Orlando, Grande Lakes
05.2017 - 11.2019

Bachelor of Science in Hospitality Management -

University of Central Florida

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Amanda Pelaez