Amanda Pena
Mico,TX
Summary
I am a hardworking mother looking to move forward in the customer service world. I have a passion for making others feel happy and comfortable. I believe it is right to do well and remain personable no matter how far technology takes us. I have worked in the hospitality industry for 12 years and I have experience in working in fast paced environments demanding strong people skills and a positive attitude. I am trustworthy, ethical and committed to excellent customer service. I am confident and prepared for interaction with individuals of all levels. I am detail oriented and resourceful in completing all job duties. I am able to multitask effectively. I am a hardworking employee with customer service and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Front Desk Coordinator
Staybridge Suites San Antonio - Seaworld
San Antonio, TX
09.2023 - 02.2024
- Check in and out hotel guests.
- Answer and manage incoming calls.
Reservations Coordinator
Southwest Airlines Reservations Center
San Antonio, TX
02.2017 - 07.2019
- Assist customers with making reservations for flights.
- Guide customers with managing their rewards program points.
- Cancel reservations of flights
Front Desk Coordinator
FairFairfield/ Springhill Suites By Marriott Alamo
San Antonio, TX
10.2014 - 02.2017
- Checking in and out hotel guests Restocking hotel pantry.
- Coordinating with housekeeping and maintenance to ensure guests are satisfied with their stay.
- Ensuring payments are taken correctly.
- Ordering food for hotel pantry
Food Server
Jim's Restaurants
San Antonio, TX
03.2014 - 10.2014
- Taking orders for customers
- Providing excellent customer service
- Making sure our customers become regulars and continue to bring in business
Front Desk Service Representative
La Quinta Inn & Suites In
Dallas And San Antonio, TX
06.2007 - 03.2014
- Taking multiple phone calls and assisting guests in timely manner
- Making reservations for inquiring guests
- Checking in and out guests from our hotel
- Assuring guests that they are welcome in our hotel and mentioning our rewards program
Education
High School Diploma -
Naaman Forest High School
Garland, Tx05-2006
Some College (No Degree) - Early Childhood Care And Education
Dallas County Community College District
DallasSkills
- Remain calm in stressful
- Answer multiple calls and get back
to potential guest in timely manner
- Hear and resolve complaints from
guests and work well with others
- Typing level: 43 wpm
- Phone and Email Etiquette
- Customer Service
- Call control
- Travel Reservations
- Sales
- Customer engagement
- Computer Reservation Software
- Payment Processing
- Problem Solving
- Accommodation Planning
Timeline
Front Desk Coordinator
Staybridge Suites San Antonio - Seaworld
09.2023 - 02.2024
Reservations Coordinator
Southwest Airlines Reservations Center
02.2017 - 07.2019
Front Desk Coordinator
FairFairfield/ Springhill Suites By Marriott Alamo
10.2014 - 02.2017
Food Server
Jim's Restaurants
03.2014 - 10.2014
Front Desk Service Representative
La Quinta Inn & Suites In
06.2007 - 03.2014
High School Diploma -
Naaman Forest High School
Some College (No Degree) - Early Childhood Care And Education
Dallas County Community College District
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