Amanda Peraza-Cortez

As a site support specialist I help with receptionist services and data entry. I enroll potential students and enter their information for the schools system. Manage front desk operations, ensuring a welcoming environment for all visitors while also handling multi-line phone system, directing calls efficiently to appropriate departments. Confirmed appointments, communicated with students, and updated student records. Also, enhanced customer satisfaction by promptly addressing inquiries and providing accurate information. As well trained new staff on reception protocols and customer service best practices to enhance team performance. And utilized spreadsheet software for data analysis, enabling informed decision-making across departments.

• Greeted customers and cultivated positive experiences in line with company standards.
• Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
• Inspected food products for quality and consistency and reported concerns to cooks.
• Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
• Resolved conflict according to company protocols.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Packed fast food products in approved containers, cups and bags.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Drove team success by quickly completing assigned tasks.
• Organized and restocked supplies to support operations and team productivity.
• Explained current promotional information and items to patrons.
• Served food quickly for positive guest experiences.

• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Trained new team members in cash register operation, stock procedures and customer services.

• Prepared quality products while maintaining portion control and presentation within service goal times.
• Demonstrated proper food safety practices by accurately completing quality control checklist.
• Organized and restocked supplies to support operations and team productivity.
• Took orders from patrons and input selections into store computer system.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

• Directed drivers to parking spots.
• Patrolled parking areas and monitored car safety to prevent theft and damage.
• Positioned barricades and gates to maximize traffic flow through parking lot.
• Managed parking and traffic control to facilitate vehicle flow in assigned area.
• Provided customer service and information, answered questions and gave directions.