Amanda Perez
Lake Elsinore
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Rancho Family Medical Group
02.2023 - 03.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Front Desk EMR
Before N After
11.2021 - 01.2022
- Scheduling patients, inventory, and charting patient's faces
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Call Center Rep
Verio Healthcare
02.2020 - 08.2021
- Verifying insurance benefits, scheduling deliveries of medical equipment, answering multi-line phones
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Internet Sales
Anderson Chevrolet
04.2018 - 07.2019
- Following up with potential and existing customers on their car, scheduling test drives and meeting monthly sales goals
- Collaborated with cross-functional teams to ensure timely delivery of products and resolve any post-sale issues.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
Education
Technical - Medical Assisting Admin.
RCOE
Murrieta, CA01-2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient registration
- Patient check-in
- Appointment scheduling
- Multitasking and organization
- Medical terminology
- Phone and email etiquette
- Healthcare systems navigation
- EMR
- Patient education
Personal Information
- Citizenship: United States of America
- Date of Birth: 08/20/88
- Gender: Female
Timeline
Patient Access Representative
Rancho Family Medical Group
02.2023 - 03.2025
Front Desk EMR
Before N After
11.2021 - 01.2022
Call Center Rep
Verio Healthcare
02.2020 - 08.2021
Internet Sales
Anderson Chevrolet
04.2018 - 07.2019
Technical - Medical Assisting Admin.
RCOE
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