Amanda Perich
Front Desk Manager
Doral,FL
Summary
Friendly and polished manager brings proven experience in front desk environment with background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating events for members, updating accounts and promoting customer satisfaction. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Versed in solving range of daily issues with efficient and professional attitude. Easily adaptable to high-pressure, dynamic situations, changing demands and learns new information quickly. Accomplished leader and team manager. Excelling in a fast-paced environments with motivational management style and resourceful mindset. Proficient in assisting guests with reservations, valuables and baggage. Highly skilled in managing events, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Front Desk Manager
Amped Fitness
Miami, FL
02.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared weekly and monthly employee work schedules to meet operational needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended staff meetings and brought issues to attention of upper management.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Followed supervisor instructions to complete tasks on time.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained work records and logs to help management track production and generate reports.
- Participated in training sessions to enhance skills and knowledge.
- Inspected and adjusted work performed to meet expectations.
- Practiced company policies to promote safety and compliance.
- Read plans, instructions or specifications to determine work activities.
- Cleaned and straightened work areas to maximize productivity and safety.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Handled day-to-day customer or client questions via telephone or email.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Gained knowledge of company policies, protocols and processes.
- Analyzed customer feedback to identify areas for improvement.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company reports to analyze sales, gross profit and inventory activities.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelors - Physical Therapy (Pre-Physical Therapy)
Miami Dade College
Miami, FL 08.2022 - Current
Skills
VIP guest relations
Conference and meeting planning
Check-in and check-out procedures
Payment oversight
Inventory oversight
Staff Management
File management
Oral and written communications
Training and mentoring
Team Building
Promotions
Guest services
Complaint management
Hospitality service expertise
Time management
Reception expertise
Problem-solving skills
Company policies and procedures
Registration
Timeline
Bachelors - Physical Therapy (Pre-Physical Therapy)
Miami Dade College
08.2022 - Current
Front Desk Manager
Amped Fitness
02.2022 - Current