AMANDA PERKS
OKLAHOMA CITY
Summary
BSN-prepared Registered Nurse with 20 years of diverse healthcare experience spanning clinical quality, managed care, telephonic case management, utilization management, patient safety, healthcare operations, and acute care. Extensive experience reviewing clinical documentation, evaluating quality of care, identifying gaps in care, mitigating patient safety risks, and improving member outcomes across complex healthcare settings. Proven ability to analyze clinical data, perform quality reviews, support audits and investigations, and collaborate with interdisciplinary teams to drive quality improvement initiatives. Skilled in virtual care environments, healthcare technology, AI-assisted documentation workflows, and regulatory compliance. CCM Candidate (August 2026).
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Telephonic Nurse Case Manager
Enlyte (Mitchell | Genex | Coventry)
08.2025 - Current
- - Review medical records, treatment plans, diagnostic reports, and provider documentation to assess quality, appropriateness of care, and adherence to evidence-based guidelines.
- - Identify clinical risks, treatment barriers, documentation concerns, and gaps in care while facilitating timely interventions.
- - Conduct comprehensive telephonic assessments and provide patient-centered education to support recovery and improve outcomes.
- - Analyze clinical information and prepare concise summaries, recommendations, and reports for stakeholders.
- - Collaborate with providers, employers, adjusters, and injured workers to coordinate care and resolve barriers to treatment.
- - Utilize multiple electronic systems and AI-supported workflows to manage high-volume caseloads while maintaining quality standards.
- - Escalate clinical concerns appropriately and support safe, effective, and cost-conscious care delivery.
- - Ensure accurate documentation and compliance with organizational, regulatory, and privacy requirements.
Senior Care Manager Team Lead
Oklahoma Complete Health (Centene)
01.2024 - 01.2025
- - Led and mentored care management staff supporting Medicaid, Medicare, and high-risk populations.
- - Performed quality reviews of care plans, assessments, and clinical documentation to ensure compliance with organizational and regulatory standards.
- - Identified care gaps, trends, and opportunities for quality improvement through review of member outcomes and clinical data.
- - Collaborated with providers, community partners, and interdisciplinary teams to improve care coordination and member experience.
- - Participated in quality improvement initiatives aimed at reducing hospital admissions, improving engagement, and addressing social determinants of health.
- - Supported audits, reporting activities, and performance improvement projects.
Nurse Care Manager
Central Communities Health Access Network
09.2020 - 01.2024
- - Managed high-risk populations with complex medical, behavioral health, and social needs.
- - Conducted comprehensive assessments and developed individualized care plans focused on quality outcomes and member engagement.
- - Coordinated care across multiple providers and healthcare settings.
- - Identified barriers to care and implemented interventions to improve healthcare utilization and outcomes.
- - Maintained compliance with NCQA, CMS, and organizational quality standards.
Clinical Supervisor
Everest/Mercy Rehabilitation South (IRF)
2021 - 2022
- Provided operational and clinical oversight for hospital-wide patient care services.
- Supported quality and patient safety initiatives while coordinating staffing and resource allocation.
- Collaborated with leadership and clinical teams to address patient safety concerns and improve care delivery.
- Participated in incident review, escalation processes, and performance improvement efforts.
- Supervised operations of a 50-bed inpatient rehab facility, ensuring compliance with state and federal regulatory standards.
- Conducted documentation audits, safety checks, and staff training aligned with quality and infection control standards.
Tissue Procurement Coordinator
LifeShare Oklahoma
2017 - 2018
- - Coordinated multidisciplinary teams in time-sensitive clinical environments to support tissue donation and transplantation processes.
- - Conducted detailed clinical reviews and assessments to ensure adherence to regulatory and clinical standards.
- - Collaborated with hospitals, physicians, and transplant centers to optimize patient and donor outcomes.
- - Maintained extensive documentation and compliance with federal and organizational requirements.
Registered Nurse
Kindred/Curahealth Hospital
2008 - 2020
- Delivered chronic and acute care across ICU and med-surg settings in a hospital facility.
- -Performed assessments, documentation, and quality assurance aligned with CMS and hospital standards.
- Supported infection control initiatives and precepted new staff in compliance best practices
Education
Bachelor of Science - Nursing
Colorado Technical University
Colorado Springs, COAssociate of Science - Nursing
Oklahoma State University
Oklahoma City, OKSkills
- Clinical Quality Review
- Patient Safety
- Quality Improvement
- Quality Assurance
- Chart Audits
- Clinical Documentation Review
- Root Cause Analysis
- Care Navigation
- Care Coordination
- Utilization Management
- Managed Care
- Population Health
- Member Experience
- Healthcare Operations
- Clinical Risk Identification
- Evidence-Based Practice
- Data Analysis
- Reporting
- Regulatory Compliance
- HIPAA
- Virtual Care
- Telephonic Nursing
Certification
- Registered Nurse – Compact License
- CCM Candidate – Exam Scheduled August 2026
TECHNOLOGY
- Epic
- Meditech
- Microsoft Office Suite
- Care Management Platforms
- Electronic Health Records
- Telephonic Care Management Systems
- AI-Assisted Documentation Tools
- Virtual Care Platforms
- Data Reporting Tools
Timeline
Telephonic Nurse Case Manager
Enlyte (Mitchell | Genex | Coventry)
08.2025 - Current
Senior Care Manager Team Lead
Oklahoma Complete Health (Centene)
01.2024 - 01.2025
Nurse Care Manager
Central Communities Health Access Network
09.2020 - 01.2024
Clinical Supervisor
Everest/Mercy Rehabilitation South (IRF)
2021 - 2022
Tissue Procurement Coordinator
LifeShare Oklahoma
2017 - 2018
Registered Nurse
Kindred/Curahealth Hospital
2008 - 2020
Bachelor of Science - Nursing
Colorado Technical University
Associate of Science - Nursing
Oklahoma State University