Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Perry

Andover

Summary

Dynamic manager with proven expertise at Park N Go Market LLC, excelling in team leadership and customer service. Enhanced productivity through effective shift scheduling and staff training, achieving significant improvements in service delivery. Committed to fostering a positive work environment while maintaining high standards of operational efficiency and guest satisfaction.

Overview

17
17
years of professional experience

Work History

Manager

Park N Go Market LLC
04.2014 - Current
  • Managed team schedules and resource allocation to optimize productivity and service delivery.
  • Provided regular feedback to team members, fostering a culture of continuous improvement and accountability.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Housekeeper

Private Residence
09.2008 - 08.2017
  • Conducted regular inspections to maintain high standards of cleanliness across all areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.

Housekeeper

Country Club of NH
08.2008 - 10.2011
  • Resolved guest requests and concerns promptly, maintaining high levels of satisfaction with services provided.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Verified cleanliness and organization of storage areas and carts.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Education

Bachelor In Psychology - Child/Adolescent Development

Southern New Hampshire University
Online
05.2018

Diploma - General Studies

Kearsarge Regional High School
NorthSutton, NH
06.1996

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Shift scheduling
  • Verbal and written communication
  • Staff training and development

Timeline

Manager

Park N Go Market LLC
04.2014 - Current

Housekeeper

Private Residence
09.2008 - 08.2017

Housekeeper

Country Club of NH
08.2008 - 10.2011

Bachelor In Psychology - Child/Adolescent Development

Southern New Hampshire University

Diploma - General Studies

Kearsarge Regional High School

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