Amanda Persaud
South Richmond Hill,New York
Summary
Dedicated professional with education and extensive work experience focused on delivering exceptional customer service. Strong communication and interpersonal skills, excelling in multicultural, fast-paced environments. Effective collaborator in team settings. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Travel Planner
Global Contact Services
07.2022 - Current
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Maintained detailed records of client preferences and special requests in order to personalize future travel plans effectively.
- Provided emergency support for travelers experiencing issues while travelling, offering prompt assistance in resolving any problems encountered during their journey.
- Help disable clients to get home safely when stranded .
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction throughout the process.
- Conducted thorough research on destinations and travel services to provide accurate information to clients.
Reservations Agent
RA Outdoors
05.2014 - 08.2019
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
Education
High school or equivalent - Business
Hillcrest High School
New York, NY07.2010
Skills
- Call Center
- Customer Service
- Microsoft Office
- Computer Skills
- Phone Etiquette
- Front Desk
- Guest Services
- Administrative Experience
Languages
English - Fluent
Timeline
Travel Planner
Global Contact Services
07.2022 - Current
Reservations Agent
RA Outdoors
05.2014 - 08.2019
High school or equivalent - Business
Hillcrest High School
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