AMANDA PETERS
Scotts,MI
Summary
Certified Professional Project Management Specialist with 7 years combined experience working closely with teams to accomplish short- and long-term project deliverables. Specializing in team-building, continuous improvement and change management in multiple industries.
Overview
8
8
years of professional experience
Work History
Restoration Project Manager
Servpro
12.2022 - Current
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Monitor project performance to identify areas of improvement and make adjustments.
- Plan, design, and schedule phases for large projects while tracking timeline, budget, morale and resources.
- Provide detailed project status updates to stakeholders and executive management.
Project Manager/Account Manager, Inside Sales
Miniature Custom Manufacturing
07.2018 - 12.2022
- Developed and initiated over 120 projects, managed costs, and monitored performance.
- Fostered relationships with over 30 vendors to promote positive working relationships.
- Orchestrated R&D projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and cross-functional team member performance closely to quickly intervene in mistakes or delays.
Customer Service & Account Manager
Miniature Cutom Manufacturing
06.2018 - 06.2020
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Devised and published key performance metrics to measure organization's success in delivering world class customer service.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Capitalized on multiple upsell opportunities with new and potential customers, resulting in 23% increase in revenues.
- Compiled customer feedback and ensured responses to corrective actions were delivered within allotted time frame for concerns and/or defect.
- Assisted in recall audits to find gaps in process to ensure customer safety and responsiveness to findings.
- Assisted customers with navigating internal CRM systems to obtain satisfactory outcomes.
Owner/Partner
Self-employed
09.2016 - 04.2020
- Expand client base by 200% through direct referrals and network marketing.
- Assess customer needs and give advice about hair style and color options.
- Update customer information records to track services provided.
- Educate clients about products and self-maintenance for healthy hair.
- Managed day-to-day business operations.
Education
Certified Associate in Project Management - Project Management
Project Management Institute
Pennsylvania06.2021
Cosmetology Certification - Cosmetology
Empire Beauty School
Portage MI08.2014
Skills
- Microsoft Office Suite 365
- Google Docs
- Quickbooks Invoicing
- Agile Planning Methodology
- Project Estimation, Bidding and Closing
- Risk Management
- Change & Document Control Processes
- Schedule Management
- SOP Writing
- Certified in IICRC ASD & WRT for Restoration
- FSSC (Food Grade) Audit Certification Management
- IQMS MRP & CRM Software for scheduling
Accomplishments
- Networking and corresponding daily with local insurance agencies and adjusters.
- Increased company revenue by $4.1M annually by negotiating a deal to replace a current line of consumer packaging in virgin polypropylene with a new line of packaging made from home compostable material. This also targeted our company's business strategy to reduce carbon emissions by providing eco friendly solutions to current plastic components.
- Reduced department operating costs by $39,430.00 in 12 months via continuous improvement of implementing a new meeting structure.
- Presented with the MVP Award twice for teamwork and leadership.
- Used Microsoft Excel to develop project tracking timeline and budgetary spreadsheets.
Timeline
Restoration Project Manager
Servpro
12.2022 - Current
Project Manager/Account Manager, Inside Sales
Miniature Custom Manufacturing
07.2018 - 12.2022
Customer Service & Account Manager
Miniature Cutom Manufacturing
06.2018 - 06.2020
Owner/Partner
Self-employed
09.2016 - 04.2020
Certified Associate in Project Management - Project Management
Project Management Institute
Cosmetology Certification - Cosmetology
Empire Beauty School