Amanda Petersen
Rocklin, Ca
Summary
Dedicated professional with strong customer service and conflict resolution skills. Committed to creating a positive work environment while ensuring food safety compliance and effective operational procedures.
Overview
4
4
years of professional experience
Work History
FOH Trainer
Chick-fil-A
Rocklin
10.2024 - Current
- Trained team members on customer service best practices and operational procedures.
- Assisted in creating a positive work environment through clear communication, motivation, and support.
- Provided support during manager absences by overseeing daily operations.
- Prepared and completed orders quickly in a fast paced environment
- Attended off-site events for marketing purposes.
Crew Member
Jersey Mike's Subs
Citrus Heights
04.2022 - 09.2024
- Prepared and assembled food for customers.
- Assisted customers by taking orders and offering menu suggestions.
- Ensured cleanliness throughout the store to enhance customer experience.
- Maintained a stocked environment.
- Performed end-of-day cleaning of machines and store to maintain standards.
Shift Leader
Menchies Yogurt
Citrus Heights
03.2023 - 01.2024
- Resolved customer issues promptly, enhancing customer satisfaction.
- Trained new team members
- Maintained clean and food safe environment to uphold health standards.
- Counted and deposited cash accurately, ensuring financial integrity.
Education
Associate of Arts - Psychology
Sierra College
Rocklin, CA05-2026
Skills
- Operational procedures
- Food safety compliance
- Employee coaching
- Customer service
- Conflict resolution
- Marketing support
Timeline
FOH Trainer
Chick-fil-A
10.2024 - Current
Shift Leader
Menchies Yogurt
03.2023 - 01.2024
Crew Member
Jersey Mike's Subs
04.2022 - 09.2024
Associate of Arts - Psychology
Sierra College