Amanda Peterson
Elizabethtown,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Account Support Specialist
iWest Companies
- Support Idaho Falls, Bozeman, Salt Lake City, and Boise Final Mile departments in all required tasks for 4 separate contracts
- Maintain inventory control, Salesforce duties, scheduling and routing for RH account
- Schedule, route, communicate time windows, assist with billing as needed for Ryder account
- Support with truck rentals, accommodations, truck repairs, securing tow trucks for all 4 Final Mile sites as needed
- Develop and streamline SOPs for contract accounts for site leads to roll out to their teams
- Preserve relationships with contract customers, internal and external partners, and end clients
- Provide incentive data for all 4 Final Mile sites
- Research, secure repairs, and close claims for property damages
- Train department employees
- Provide coverage for leadership roles as needed
Site Leader
iWest Companies
11.2019 - Current
- Successfully managed operations and teams for high value delivery contract
- Grew delivery operation from 1 route per day to 3-4 per day
- Maintained accurate inventory control for all inbound, outbound, and warehoused products
- Submitted all documentation for billing and DOT compliance in a timely manner
- Trained staff in all SOPs and best practices according to customer and contract expectations
- Maintained Compliance per SLA
- Led and managed installs for VIP clients
Team Lead AQL
UPS SCS
07.2018 - 10.2018
- Maintain monthly KPI data for assigned SKU inspections
- Lead team in testing customer products
- Lead teams in special projects such as Prop 65 relabeling, SKU conversions, Software Updates, etc
- Processing data and completing reports including Wave Plans, Components Reports, Non-Retail Compliance KPI reports, SKUs on Hold reports, Volume Trackers, etc
Clerk - Dispatch
Metalsa Warehouse
01.2016 - 03.2018
- Maintains records of all items shipped and received into warehouse
- Supports planning by filling production orders
- Delegates trucks and drivers to pick up and drop off loads
- Adjust Inventory in QAD to match physical counts
- Perform office duties involving computer, telephone, copier, scanner, etc
- Examine discrepancies in transfer orders and rectify them in the QAD system
- Communicate with management when requested parts are unavailable
- Prepare invoices, customs documents, and DOT shipping forms
Logistics Annex
07.2015 - 01.2016
- Controlled shipping and receiving at the annex and kept lines of communication open between the plant and warehouse
- Shipped subassembly parts efficiently; prevented schedule-related downtime for production lines
- Used QAD to troubleshoot parts-related issues
- Maintained raw parts and finished goods inventories; used QAD when building and receiving transfers, printing labels, and researching shipments
Clerk
West Park Warehouse
03.2015 - 06.2015
- Supported production efforts indirectly; provided raw parts to annex and main plant at Metalsa
- Managed receiving orders and communicated delivery requirements to dispatched trucks for uninterrupted distribution to customers
- Inventoried on-hand storage for Metalsa increasing familiarity with the company’s output
- Created relevant shipping and receiving processes
Dot Com
Best Buy Distribution Center
09.2014 - 02.2015
- Supported shipping directly; picked, packed, and shipped online orders
- Maintained accountability for customs paperwork; shipped online orders to overseas military bases
Shift Manager
McDonald's
07.2009 - 09.2014
- Delegated tasks to crew members; ran an efficient shift; maintained facility’s cleanliness, food safety, speed of service, and customer satisfaction
- Conducted bi-weekly inventories; placed orders for food supplies
- Directly handled all customer complaints
Quality Control
APL Logistics
01.2008 - 07.2009
- Audited customer shipments for accuracy; checked quantity, labeling, and product quality
Skills
- Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint; QAD systems
- Dependable; excellent time management and communication skills
Accomplishments
Supported the top ranked market in RH home delivery for 2022.
Timeline
Site Leader
iWest Companies
11.2019 - Current
Team Lead AQL
UPS SCS
07.2018 - 10.2018
Clerk - Dispatch
Metalsa Warehouse
01.2016 - 03.2018
Logistics Annex
07.2015 - 01.2016
Clerk
West Park Warehouse
03.2015 - 06.2015
Dot Com
Best Buy Distribution Center
09.2014 - 02.2015
Shift Manager
McDonald's
07.2009 - 09.2014
Quality Control
APL Logistics
01.2008 - 07.2009
Account Support Specialist
iWest Companies
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