Amanda Peterson
Little Rock ,Arkansas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
There are some breaks in current work history due to some major medical issues that are now resolved regarding breast cancer.
Looking to bring my ability to relate and empathize with patients to help deliver them the best experience.
Overview
5
5
years of professional experience
Work History
Lead Medical Assistant
QC Kinetix
Little Rock , Arkansas
07.2024 - Current
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
Surgical Assistant
Little Rock Dermatology Clinic
Little Rock, Arkansas
07.2023 - 07.2024
- Organized instrument trays for specific types of surgeries.
- Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
- Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
- Maintained sterile environment in the operating room during surgical procedures.
- Confirmed proper functioning of equipment prior to use in order to avoid complications during operations.
- Gathered and passed instruments to surgeon during operation.
- Administered medications as prescribed by physician or nurse practitioner prior to surgery.
- Prepared specimens for laboratory analysis according to established protocols and guidelines.
- Cleansed surgical instruments following use in order to ensure safe storage.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Provided surgical support to help surgeon execute safe operations and procedures resulting in positive patient outcomes.
Insurance Agent
Self Employed Insurance Group
Little Rock , Arka
11.2022 - 07.2023
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Maintained accurate records of all insurance transactions using computer software systems.
Office Manager
HD Clinics
Little Rock , Arkansas
10.2020 - 06.2022
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Trained new staff on office procedures, software programs and customer service protocols.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
Education
Associate of Arts - Criminal Justice
UALR
Little Rock 06-2023
GED -
Northwest Technical Institute
Springdale, AR06-1997
Medical Assistant - Phlebotomy, EKG, Patient Care
Petra Allied Health
Springdale Arkansas 05-1997
Skills
- Clinical trial management
- Medical terminology
- Effective communication
- Patient care
- Interpersonal skills
- Attention to detail
- Adverse event reporting
- Study protocols
- Database organization
- Phlebotomy
- Informed consent process
- Schedule coordination
- Good clinical practice
- Investigational product management
- Medication dispensing
- Electronic data capture
- Vital signs monitoring
- Clinical documentation
- Triage assessment
- Surgical care
- Electronic health records management
- Direct patient care
- Workflow and patient management
- Patient safety monitoring
- Patient advocacy
Affiliations
- Mission trips
- Singing
- playing with grandkids
Accomplishments
- 2009 Research Superstar Award from Genentech in Chicago Illinois
- 2010 Presenter and Author at the Dermatology Nursing Society of Arkansas "Managing Biological Therapies in Patients with Psoriatic Arthritis
- 2011 Presenter for cell therapeutix "Screening Patients in a Large Volume Practice
- 2012-2013 panelist for a multidisciplinary team for newly diagnosed lung cancer patients
- 2013-co author of abstract in the Journal of the National Cancer Comprehensive Network "AB2014-3 Understanding the ALK positive lung cancer patient"
Timeline
Lead Medical Assistant
QC Kinetix
07.2024 - Current
Surgical Assistant
Little Rock Dermatology Clinic
07.2023 - 07.2024
Insurance Agent
Self Employed Insurance Group
11.2022 - 07.2023
Office Manager
HD Clinics
10.2020 - 06.2022
Associate of Arts - Criminal Justice
UALR
GED -
Northwest Technical Institute
Medical Assistant - Phlebotomy, EKG, Patient Care
Petra Allied Health
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