Amanda Petkovich
Warwick
Summary
Reliable and detail-oriented professional with 5+ years of experience in animal care, customer service, team support, and daily operations. Experienced in managing responsibilities in fast-paced environments while maintaining organization, professionalism, and strong attention to detail. Skilled in client communication, problem-solving, scheduling, documentation, training, and providing high-quality service. Recognized for being dependable, adaptable, quick to learn, and able to work independently or as part of a team.
Overview
12
12
years of professional experience
Work History
Kennel Technician
Kathy Santos Dog Training School
01.2025 - Current
- Provide daily care and supervision for dogs of various breeds, sizes, personalities, and behavioral needs.
- Complete feeding, exercise, enrichment activities, grooming support, and daily wellness checks.
- Monitor animal behavior and overall condition, recognizing changes and reporting concerns to management.
- Maintain accurate daily notes regarding feeding, behavior, medications, and individual pet needs.
- Assist with safe animal handling, restraint, and positive reinforcement techniques.
- Support training activities by reinforcing obedience skills and appropriate behaviors.
- Maintain a clean, organized, and sanitary environment by following safety and sanitation procedures.
- Communicate professionally with pet owners, answering questions and providing updates about their pets.
- Manage multiple responsibilities in a fast-paced environment while maintaining attention to detail and quality care.
Assistant Kennel Manager
The Madison Dog Resort
07.2020 - 12.2024
- Assisted with managing daily operations of a busy pet care facility serving dogs with varying needs.
- Supervised, trained, and supported kennel staff to ensure proper animal care, safety procedures, and customer service standards.
- Created and maintained daily schedules for feeding, cleaning, enrichment, boarding routines, and medication administration.
- Coordinated care instructions and communicated important updates between clients, employees, and management.
- Built strong relationships with clients by providing professional service, answering questions, and addressing concerns.
- Assisted with handling animals with different temperaments, energy levels, and behavioral challenges.
- Maintained detailed records including pet information, care instructions, incident reports, and daily updates.
- Ensured all areas met cleanliness, organization, and safety expectations through consistent monitoring.
- Helped train new employees on animal handling, sanitation procedures, company policies, and customer interactions.
- Improved efficiency by organizing routines, prioritizing tasks, and helping staff stay on schedule.
- Assisted with identifying potential health or behavioral concerns and communicated findings appropriately.
- Worked independently while also collaborating with a team to maintain smooth daily operations.
Direct Support Professional
Ann Storck Center
05.2019 - 01.2020
- Provided individualized support to adults with developmental disabilities while promoting independence and quality of life.
- Assisted individuals with daily routines, communication, personal needs, and community activities.
- Maintained accurate documentation including daily notes, progress updates, and important observations.
- Followed established care plans, safety procedures, and organizational guidelines.
- Used patience, empathy, and problem-solving skills when supporting individuals with different needs.
- Communicated effectively with coworkers, supervisors, families, and support teams.
- Managed challenging situations calmly while maintaining professionalism.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
Assistant Preschool Teacher
The Learning Experience
01.2014 - 05.2017
- Facilitated engaging learning activities, promoting social and cognitive development among preschool children.
- Communicated professionally with parents regarding daily updates and concerns.
- Maintained accurate classroom organization, supplies, and daily routines..
- Supported lead teachers in classroom management, ensuring a safe and nurturing environment for all students.
- Maintained cleanliness and organization of classroom supplies, fostering an orderly learning space.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Encouraged children to interact with each other and participate in group activities.
- Supervised children during in-classroom activities and on playground.
Education
Veterinary Technician Associate Degree -
Penn Foster College
01-2027
Skills
- Client Communication & Customer Service
- Professional Phone & Email Communication
- Appointment Scheduling Support
- Data Entry & Record Keeping
- Customer Conflict Resolution
- Animal Handling & Care
- Behavior Observation
- Patient Care Support
- Medication Schedule Management
- Team Leadership
- Employee Training
- Time Management
- Organization & Multitasking
- Problem Solving
- Safety & Sanitation Procedures
- Inventory Management
- Confidential Information Handling
- Microsoft Office & Computer Skills
Timeline
Kennel Technician
Kathy Santos Dog Training School
01.2025 - Current
Assistant Kennel Manager
The Madison Dog Resort
07.2020 - 12.2024
Direct Support Professional
Ann Storck Center
05.2019 - 01.2020
Assistant Preschool Teacher
The Learning Experience
01.2014 - 05.2017
Veterinary Technician Associate Degree -
Penn Foster College