Amanda Petrash
Retired International Flight Attendant
La Conner,FL
Summary
Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier. Polished Flight Attendant offering over 35 years of employment in aviation industry. Focused, personable and fluent in English. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills. Accomplished Flight Attendant offering over 35 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Senior Flight Attendant and outstanding performer in training and within the Airline industr. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Overview
34
34
years of professional experience
Work History
International Flight Attendant
American Airlines
Miami, Florida
07.1985 - 02.2019
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for [Type] meetings.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Arts - Sociology
Western Washington University
Bellingham, WA06.1985
Accomplishments
Was a Flight service emergency procedures instructor in 1991.
Received Professional Flight Attendant award in1993.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Assisted customers with storing luggage in overhead compartments, boosting stowing space by 0% efficiency.
- Upsold food and spirits to travelers, which boosted in-flight revenues by 100% on a monthly basis.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by (100]%.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by [Number]%.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Documented and resolved numerous issues which led to great Results.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Flight Attendant
American Airlines
07.1985 - 02.2019
Associate of Arts - Sociology
Western Washington University
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