Amanda Phan

• As Acting Deputy Director, supervised and monitored $115K City OEM budget, sign purchasing documents, prepare fiscal reports and make recommendations on budget allocations
• Advise and support the Federal Disaster Declaration for the June 2023 Rain/Flood and damage assessment process; facilitate public and local businesses’ damage reporting to determine eligibility for recovery assistance
• Activated and oversaw ECC (Emergency Coordination Center) operations as duty officer in real world incidents such as, Bomb cyclone, Regency Tower Fire, Bear Creek Fire, Triple Fire Day, Extreme Cold, and High Wind; coordinated resources with internal/external partners and briefed El Paso County and City of Colorado Springs’ administrations and elected officials
• Actuated the El Paso County Emergency Finance and Administrative Policy; ensuring compliance with State and Federal Laws related to disaster response
• Drove the restructure of the ECC Resource Management processes and plan; the plan was written in collaboration with PPROEM partners
• Lead on the Colorado Emergency Preparedness Assessment (CEPA) process, Regional Capability Assessment; working closely with El Paso County and City of Colorado Springs leadership
• As Training and Exercise Program Manager, completed 31+ Homeland Security Exercise and Evaluation (HSEEP) compliant exercises; coordinated emergency services planning teams and conducted training and exercises including ECC activations for the City of Colorado Springs and El Paso County
• Manage and oversee the Integrated Preparedness Plan (IPP) and multi-year calendar; conduct training needs analysis, design exercises to test specific plans and procedures
• Improvement Planning Program Manager; analyze data and prepare after action reports, identifying best practices and areas for improvement, and monitor completion of corrective actions based on local hazards and forecasting
• Supervised the Homeland Security Grant Program Manager (3 years), ensuring compliance with state and federal grant program guidelines
• Planning Section Chief, Incident Management Team for Hurricane Florence, NC; designed/implemented donations call center, led Army National Guard and Civil Air Patrol teams at Points of Distribution (POD)s, and supported planning and implementation of donations management center
• Design and conduct all hazard training, education and planning meetings, partner collaboratives, and gaps analysis in coordination with stakeholders such as, the State of Colorado, municipalities in El Paso County, departments and offices of El Paso County and the City of Colorado Springs, military installations, healthcare agencies, first responder agencies, private and nonprofit agencies
• Served on the South-Central Region (SCR), Colorado Department of Homeland Security & Emergency Management Board; support regional planning, training and equipment projects
• Coordinate updates to, and assist in development of agreements such as, Human and animal sheltering, in kind and cash donations management, and call center support
• Coordinated and managed community outreach events, ensuring Access and Functional Needs (ADA) were met; and provided supervision of volunteers
• Planning Section Chief for the COVID-19 incident; contributed to the alternate care facility plan, community COVID-19 testing plan, first responder vaccination plan and initial after action report
• Has a broad understanding of the critical inter/intra-relationships that contribute to successful prevention, mitigation, response and recovery programs and outcomes.

• Led and directed emergency preparedness projects such as, COOP, Department Operations Center; and facilitate meetings with executive leadership and work with planning committees
• Effectively maintain and oversee Mobile Command Post, including budget, IT and Communications equipment, and engine maintenance
• Supervise, coordinate, and train auxiliary staff and volunteers for the Special Communications Unit and Mobile Command Post response operations.

Senior Emergency Management Consultant

ASET Partners Corporation, Alexandria, VA (May 2015-Present)

• Review operational draft plans for needed revisions due to organizational, policy, and process changes
• Conduct research and analyze data to guide the development of FEMA doctrine
• Write doctrine, format content, and prepare working group material in support of FEMA’s mission objectives
• Task lead on development of FEMA Information Management Manual; improving collection, analysis, and distribution procedures among FEMA incident management and support staff
• Task lead on the development of the Situational Awareness Section Guide; standardizing procedures in the FEMA National Response Coordination Center
• Track and adjudicate comments on the Mission Assignment Guide from FEMA headquarters and regional staff

• Technical lead for implementation of the Federal Railway Administration (FRA) oversight, monitoring, and technical assistance program
• Coordinate data collection, reporting, and analysis of Amtrak capital programs to identify areas for improvement
• Evaluate management of Amtrak capital projects for grant compliance of schedule, scope, and budget

• As an emergency management consultant, research and analyze project needs, forecast future requirements, recommend solutions, and determine strategies to meet client objectives
• Penned Occupational Emergency Plan (OEP) for Indian Health Services, a workforce safety and continuity of operations plan
• Developed the Alabama Long-Term Community Recovery Strategic Plan following the April 2011 statewide tornado outbreak
• Technical lead on the design and development of the National Disaster Recovery Framework Leadership Course; including tools such as the Plan of Instruction, Facilitator Guide and etc.
• Coordinated the design and development of a scenario-based disaster recovery exercise for state, local, and tribal leaders for the FEMA Recovery Office
• Exercise evaluator for a Maryland Regional full-scale mass casualty terrorism exercise
• Produced a housing unmet needs report with recommendations for the Alabama Congressional Delegation, seeking federal disaster funds which resulted in $120 million in Community Development Block Grants
• Facilitated client meetings, developed project work plans, provided recommendations for execution; met client needs on time and within budget.
• Ensured compliance with relevant federal mandates, State codes, legislation, plans and policies including those outlined by the Stafford Act, Nation Preparedness Goal, and CPG 101

Leadership/Management/Communication

• As Chair of the Metropolitan Washington Council of Governments (MWCOG) EM Planning Subcommittee, managed project teams and communicated project status and obstacles to the Emergency Manager Committee to ensure priorities were met
• Led and managed contractors 3+ years; defined scopes, objectives, and resource requirements
• Speaker and panelist for the State of Washington’s Recovery Planning Conferences (80+in attendance)
• Proposed and awarded $50,000 UASI grant to hold a National Capital Region (NCR) Planning Workshop to strengthen partnerships and improve regional preparedness
• Communicated pre-disaster recovery project status to the Fairfax County Board of Supervisors, county executives, senior managers, VOAD, CERT, and Chambers of commerce
• As a recovery project manager, facilitated and led stakeholder working groups and built consensus with multiple interdisciplinary teams through planning, training and exercise
• Coordinated with organizations such as, American Red Cross, Volunteer Fairfax, and VOAD to increase awareness of local/ regional preparedness initiatives including, training, exercises, and emergency response to events

Emergency Operations Response and Recovery

• Served in the Fairfax County Emergency Operations Center (EOC), employing NIMS and ICS principles under the direction of the County Executive and Emergency Management Coordinator
• As Situation Unit Leader, collected and analyzed information for situational awareness in steady state and during incidents; effectively handled pressure in a fast paced environment
• Effectively served in the county EOC during disasters such as, 2011earthquake, Hurricane Irene, and Tropical Storm Lee; provided emergency notifications, situational awareness, and reporting from the field and as far as neighboring jurisdictions
• Collected, analyzed, and distributed information using tools such as, Fairfax Alerts, Computer Aided Dispatch, WebEOC, and NOAA Weather Radio
• Supported field recovery operations at the incident command post after Tropical Storm Lee
• Developed and maintained incident action plans and records as the Documentation Unit Leader in the EOC; Snowmaggedon (February 2010)

Planning and Policy Development

• As Project Manager of the Fairfax County Pre-Disaster Recovery Plan (2012), administered contract expenditures, anticipated issues, coordinated assignments, and held public meetings meeting strict deadlines and ensured public buy-in throughout project life cycle
• Instrumental in standing up the Fairfax County EOC; collaborated and developed SOPs, checklists, and training material
• As Fairfax County liaison to MWCOG planning subcommittee; facilitated workgroup meetings, reviewed/updated regional plans, including the Regional Emergency Evacuation Transportation Plan and Mutual Aid Operations Plan
• Led and facilitated the development and implementation of the Disaster Financial Recovery Annex, including adjudication of internal and external comments
• Revised, edited, and provided direct input on the revision of Fairfax County Emergency Operations Plan (2011)
• Evaluated the Fairfax County Business Impact Analysis to establish course of action for recovery from a catastrophic disaster
• Coordinated with the Fairfax County Board of Supervisors and Executive’s Office, for final revision and approval of the Continuity of Government policy
• Assembled focus groups such as, infrastructure systems and natural and cultural resources to develop partnerships, identify continuity gaps, and improve preparedness and protection of mission critical functions
• Ensured all regional and local plans were designed/updated to comply with applicable laws, ordinances, policies, and procedures

Training and Exercise Capability

• Analyzed the Fairfax County Threat and Hazard identification and Risk Assessment to design a HSEEP compliant disaster recovery training and exercise program
• Led and executed Fairfax County Pre-Disaster Recovery Planning Summit for 120+ internal and external stakeholders prior to plan approval and implementation
• Exercise Planning Coordinator for a county-wide catastrophic disaster recovery table-top (HSEEP compliant); after actions added to Fairfax County improvement plan
• County disaster recovery SME on exercise planning committee for 3 day full scale exercise
• Led the design, development, and execution of county-wide Financial Recovery training course to recover from damage to county critical infrastructure
• Participated in multi-jurisdictional and county-wide disaster drills, table tops, functional, and full scale exercises

• Managed multiple projects requiring effective communication and coordination with military leaders and private contractors; adhered to schedules and budget
• Scheduled and facilitated stakeholder meetings to develop strategies for project implementation
• Analyzed contracts with government and private vendors enabling the purchase of quality high dollar equipment

• Supervised, assigned roles and activities to four employees while managing 302nd ASTS deployment readiness division, U.S. Air Force Reserve
• As the manager of the Schriever AFB military family outreach program, maintained working relationships with members of other military and community assistance agencies
• Program Manager of the Chemical Warfare (CBRNE) Personal Preparedness Equipment-ensuring readiness and training for all unit members