Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Phan

Bullhead City,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer/patient a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

OD Technician

Mohave Eye Center
Bullhead, AZ
10.2024 - Current
  • Trained users on how to operate various types of optical devices safely and efficiently.
  • Managed quality control and maintained high level of customer satisfaction.
  • Met with patients to discuss needs, conduct tests and evaluate clinical presentations.
  • Analyzed records, exam data and test results to inform diagnoses.
  • Met with patients to determine specific medication, treatment and recovery needs.
  • Updated charts with latest information, test results and differential diagnoses.
  • Collaborated with other healthcare professionals to provide comprehensive patient care.
  • Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
  • Referred patients with serious medical conditions and emergencies to hospital for immediate care.
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
  • Evaluated patient progress by reviewing vital signs and medical histories.
  • Educated patients about their conditions and medications prescribed.
  • Performed physical exams on patients of all ages.
  • Conducted follow-up visits with patients to assess the effectiveness of treatments.
  • Responded quickly and efficiently in emergency situations.

Bartender

Harrah's Casino
Laughlin, NV
12.2014 - 07.2023
  • Cleansed glasses with sanitizing solution after each use.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Balanced daily registers and generated sales reports for management.

Education

High School Diploma -

River Valley High School
Mohave Valley, AZ
05-2013

Skills

  • Compliance
  • Employee engagement
  • Chart documentation
  • Customer service
  • Effective communication
  • Communication skills
  • Multitasking capacity
  • Reliability
  • Teamwork and collaboration
  • Problem-solving

Timeline

OD Technician

Mohave Eye Center
10.2024 - Current

Bartender

Harrah's Casino
12.2014 - 07.2023

High School Diploma -

River Valley High School

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