Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Phillips

Portland,OR

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Resourceful and trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Warehouse Supervisor

Rumble Tuff
Orem, UT
07.2012 - 04.2016
  • Maintained and updated inventory records accurately.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Resolved customer inquiries regarding order status or delivery issues promptly.
  • Maintained accurate and up-to-date inventory records.

Customer Service Supervisor

National MedTrans
Orem, UT
05.2016 - 10.2021
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.

Home Care Provider

Self Employed
Portland, OR
02.2022 - 06.2023
  • Assisted with daily activities such as bathing, dressing, and grooming.
  • Provided transportation to medical appointments and errands.
  • Administered medications in accordance with physician instructions.
  • Managed schedule of doctor's appointments, therapies.
  • Promoted a safe environment by providing supervision and monitoring of physical condition and behavior.

Education

High School Diploma -

Harry A Burke
Omaha
05.2006

Skills

  • Cash Register Operation
  • Staff Management
  • Call Center Operations
  • Team Leadership and Supervision
  • Training
  • Fast Learner
  • Hard working

Timeline

Home Care Provider

Self Employed
02.2022 - 06.2023

Customer Service Supervisor

National MedTrans
05.2016 - 10.2021

Warehouse Supervisor

Rumble Tuff
07.2012 - 04.2016

High School Diploma -

Harry A Burke
Amanda Phillips