Amanda Phillips
San Antonio
Summary
Results-oriented bartender with 6+ years in hospitality. Expertise in crafting seasonal cocktail menus and overseeing bar operations. Proven track record in delivering exceptional customer service and enhancing team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lifestyle Bartender
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio
02.2024 - Current
- Mixed and served drinks aligned with JW Marriott standards and guest preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted guests with beverage selections and offered tailored recommendations.
- Managed inventory of bar supplies, reporting shortages to management promptly.
- Trained new bartenders on techniques and customer service best practices.
- Greeted customers, delivering outstanding service consistently.
- Fostered strong working relationships with colleagues through effective communication.
Lead Bartender
Tui Steppi's Ostra
San Antonio
09.2016 - 10.2018
- Managed bar operations, ensuring efficient service and customer satisfaction.
- Developed seasonal cocktail menus based on customer preferences and trends.
- Ensured compliance with health and safety regulations in beverage preparation areas.
- Resolved customer complaints promptly, enhancing overall guest experience at the venue.
- Stocked bar with beer, wine, liquor and related supplies.
- Met customer, business operations, and server needs with minimal errors or delays.
Bartender
Genghis Grill
Live Oak
06.2016 - 09.2016
- Prepared and served diverse alcoholic and non-alcoholic drinks at the bar, ensuring customer satisfaction.
- Delivered attentive service to customers during face-to-face interactions and phone conversations, enhancing overall customer experience.
- Engaged customers in conversation using strong interpersonal skills, fostering a welcoming atmosphere.
- Managed inventory and restocked supplies to maintain operational efficiency and ensure proper storage of items.
Bartender Trainer
Texas Roadhouse
San Antonio
07.2012 - 06.2016
- Trained new bartenders on drink recipes, service standards and upselling techniques.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
- Demonstrated proper bar equipment usage and maintenance techniques to optimize operational efficiency.
- Delivered ongoing support and feedback to bartenders during shifts to enhance service quality.
- Utilized extensive knowledge of bar and menu options to improve drink preparation and food recommendations.
- Participated in weekly meetings with managers and supervisors to address staffing needs and operational challenges.
Education
High School Diploma -
James Madison High School
San Antonio, TX05-2006
Associate of Arts - Culinary Arts
Culinary Institute of America
San Antonio, TXSkills
- Cocktail crafting
- Menu development
- Cocktail presentation
- Inventory management
- Cash handling techniques
- Customer service
- Guest engagement strategies
- Multitasking capabilities
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
Certification
- TABC
- Food Handlers License
Timeline
Lifestyle Bartender
JW Marriott San Antonio Hill Country Resort & Spa
02.2024 - Current
Lead Bartender
Tui Steppi's Ostra
09.2016 - 10.2018
Bartender
Genghis Grill
06.2016 - 09.2016
Bartender Trainer
Texas Roadhouse
07.2012 - 06.2016
High School Diploma -
James Madison High School
Associate of Arts - Culinary Arts
Culinary Institute of America