Amanda Piatt
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Oklahoma County Election Board
08.2022 - Current
- Perform task management in the SOS database system and maintain other voter registration records
- Review and enter new voter information, voter changes including addresses, name, citizenship deceased and felony status
- Obtain verifications as needed
- Assist new voters with voter’s applications and change of records, forward voter registration cards and other correspondence
- Interact with voters to update addressing and other issues, other agencies, and Secretary of State, as needed
- Assist in the preparation and closing of election equipment, including lifting and carrying equipment, assist poll workers in pick up and return of equipment, back up of data, processes of clearing and predefining, processing of election results and reports, and maintaining records
- Assist in the maintenance of election equipment and retaining records of maintenance
- Perform various duties for the public testing, canvassing and election recounts.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient recordkeeping.
Branch Customer Service Representative
PenFed Credit Union
05.2019 - 03.2021
- Promoted from Universal Representative in May 2020
- Manage incoming and outgoing correspondence
- Works independently to solve member issues
- Assists members with online banking support
- Successfully opens and closes the branch in a timely manner
- Processes cash shipment to include both US Dollars and Japanese Yen
- Assists with monthly audits, including the quarterly bait money audits, ATM audits, vault audits, teller drawer audits, etc
- Completes monthly alarm testing
- Efficiently opens new member accounts, as well as establishing new accounts for existing members
- Processes member loan applications
- Stays up to date on compliance training
- Completed 15 training courses toward a BSR position as well as 3 management training courses
- Helps our members with finding the best possible products to help them meet their financial goals
- Accurately processes financial transactions in both US Dollars and Japanese Yen (i.e
- Deposits, withdrawals, transfers, etc.) and balances teller drawer daily
- Keep up to date on all policy changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Banking Center Service Specialist
II Community Bank
01.2017 - 05.2019
- Provide exceptional customer support via telephone and in person transactions
- Inform and educate customers on self-service technologies using office automation software including word processing, spreadsheets, and databases
- Efficiently process customer transactions, such as deposits, withdrawals, and currency exchanges
- Help customers with their financial priorities and uncover appropriate products that will benefit them
- Maintain customer records utilizing superior file management processes
- Assists with office support functions including supply purchasing and inventory maintenance
- Opens and closes personal accounts
- Maintain cash drawer
- Works independently to solve customer problems.
Skills
Social Media Management Customer Service Content Creation Editing Copywriting Salesforce Metricool Slack Microsoft Teams Microsoft Office Google Workspace Time Management
Timeline
Data Entry Clerk
Oklahoma County Election Board
08.2022 - Current
Branch Customer Service Representative
PenFed Credit Union
05.2019 - 03.2021
Banking Center Service Specialist
II Community Bank
01.2017 - 05.2019