Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Amanda Pierce

Ranshaw,PA

Summary

Experienced Administrative Assistant with a proven track record of delivering exceptional customer service in dynamic work environments. Recognized for meticulous attention to detail and sound judgment in managing multiple tasks concurrently. Possesses a self-driven work ethic that fosters success both autonomously and as a collaborative team member.

Overview

21
21
years of professional experience

Work History

Administrative Assistant to the General Manager

Walmart
03.2012 - Current
  • GMA 1.5 yrs: Running P&L reports, monitoring budget for GM, paying invoices, making purchases for the building, monitoring manager PTO usage, assist the GM with making donations to our local community organizations. Maintained inventory of office supplies and placed orders. Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • HR Clerk - 6.5 yrs: Assist associates with benefits selections, hiring phone screenings, tracking LOAs, setting up orientations and completing I-9 process, trained the new HR clerks, Helped the HROM when they needed positions opened systematically. Maintained inventory of office supplies and placed orders. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.Built and maintained excellent associate relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Asset Protection - < 1 yr: Gated trucks in and out, Reviewed BOLs and get them ready for the CTO office, Rove the building, office work consist of file audits, Contractor safety processes, fielding phone calls for the building, and monitoring who comes and goes from the building.
  • Lift Driver-M&P Shipping - 2.5 yrs: Replenishing the empty slots and putting away the received products. While working in M&P, I was cross trained in CTO: checking in truckers and completing the BOL packets for the receiving team and scheduling appointments for the vendors.
  • Overnight Stocker-stock the shelves with the product that comes in on the truck and bin the overstock

Third key supervisor

Dollar General
08.2008 - 05.2009
  • I started out as a cashier/stocker
  • Within 3 months I was promoted to the 3rd key Supervisor
  • I was then in charge of opening/closing the store, the schedules for the cashiers, setting new mods, and taking care of all the cash handling that was necessary for the store
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Teller/Customer Service Rep

PNC Bank
07.2005 - 12.2007
  • Teller - 6 months: Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Customer Service Rep- 1.5 yrs: I was then taught how to open/close/maintenance bank accounts including CDs and IRAs
  • I traveled to multiple locations to help with the needs of the location whether it be teller or CSR

Cashier/Stocker/Pharmacy Tech

Rite Aid
06.2004 - 07.2005
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times. (Pharmacy tech back-up).
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma - musical arts, Spanish

Milford Senior High School
Milford, DE
05.2005

Skills

  • Customer Support Professional
  • Skill Development Training
  • Distribution Center Operations
  • Effective Relationship Management
  • Dedicated team player
  • Payroll and benefits administration
  • Schedule Coordination
  • Travel Coordination
  • Skilled in Microsoft Office Applications
  • Budget Tracking and Reporting

Interests

  • Music
  • Watching Movies and TV Shows
  • Road Trips
  • Crafting and DIY Projects
  • I enjoy helping others and giving back to the community
  • Baking
  • Hiking, swimming
  • Fundraising Events

Timeline

Administrative Assistant to the General Manager

Walmart
03.2012 - Current

Third key supervisor

Dollar General
08.2008 - 05.2009

Teller/Customer Service Rep

PNC Bank
07.2005 - 12.2007

Cashier/Stocker/Pharmacy Tech

Rite Aid
06.2004 - 07.2005

High School Diploma - musical arts, Spanish

Milford Senior High School

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Amanda Pierce