Amanda Pierce

Assistant Manager

Biomat U S A

03.2015 - Current

Assisted in coordinating daily operations and workflow within the team.
Supported management in implementing process improvements to enhance efficiency.
Conducted research on best practices to optimize operational procedures.
Collaborated with team members to resolve customer inquiries effectively.
Maintained accurate records of inventory and supplies for efficient tracking.
Aided in training new staff on company policies and operational standards.
Prepared reports on operational activities for managerial review and feedback.
Engaged in cross-departmental communication to ensure seamless operations.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the center
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Enhanced team productivity by streamlining operational processes.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.