Optometrist Assistant/Administrative Officer/Sales Associate
EYEWEAR UNLIMITED
05.2020 - Current
- Assisted with patient intake and medical history documentation.
- Supported optometrists during eye examinations and procedures.
- Managed appointment scheduling and patient follow-ups efficiently.
- Maintained cleanliness and organization of examination rooms.
- Collaborated with team members to enhance patient experience.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Handled incoming inquiries and provided appropriate responses to enhance customer service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
